In an effort to resolve issues better and faster, I am now going to send in a report every FRIDAY AFTERNOON, with a follow-up report on TUESDAY AFTERNOON.
This gives Admin a chance to get right on those problems and try to get them resolved quicker.
If you could adjust your schedules to report your missing episodes/incorrect content, etc. I would greatly appreciate it.
Also, if something changes over the weekend, please try to update me by Tuesday afternoon so I can adjust the report.
Content from October 27, November 10 & November 17
Be on the lookout for your missing content and please report when you receive it.
If you don’t see the content by tomorrow (Tuesday, November 22), we need to know so we can do a follow-up.
###Optimum/Cablevision Users
Your missing November 17 update should be available.
Cox Cable Users
The rep confirmed this afternoon that they had everything from 11/10 & 11/17, except for Ushio & Tora, Ep 31. We’re still working with them on getting that resolved.
Let them know about @gymanime’s new report for When Supernatural Battles Became Commonplace, Ep 5 from 11/3.
DirecTV Users
Following up w/ DTV for an ETA on the items that were confirmed today (11/22) as still missing.
Suddenlink Users
Talked with Suddenlink today about this and finally got this resolved. They’ve confirmed receipt of the episode, it should be live shortly if not already. They extended the window to 12/1.
Verizon Users
Sent them another urgent message about this issue.
Spectrum/TWC Users
Following up on the items confirmed as still missing. The users who haven’t responded should likely have everything since other people confirmed receipt.
Please confirm if your items are still missing. Everything pending has been reported as resolved by other customers. If it’s still missing, need to know if the you’re using the Contour 1 or the Contour 2 platform.
Spectrum Users
Gate 18 is being worked on now. Should be available this week- keep an eye out.
@Kirbyroth - Your missing eps should be available later today/tonight.
Young Black Jack 12 / Phantasy0112 issue
Investigating this to see the cause, probably won’t get relabeled.
Bodacious Space Pirates, Ep 1 was mistakenly replaced by the movie Abyss of Hyperspace. Admin is aware and working to correct this. I have no timetable on when, however.
From the January 19 update:
Majestic Prince, Ep 25 is a special episode that was recently acquired (9/30/2016) by Sentai. This is its first showing on VOD.