I’ve checked our logs. For reasons unexplained by our payment card processors your transaction won’t go through.
I know some of the following is obvious but please ensure:
- Card is valid,
- Not expired,
- That you select correct card type,
- Address is billing address,
- ccv code is correct
If you have another card you can try, please do.[/quote]
- Card is valid. I have, since this problem began, explained in multiple emails. I have used it and I am currently using it to subscribe to multiple websites. Before and after this all began. Hulu, Funimation since this began. Crunchy Roll, SWTOR Prior and continuing.
2)The Card is good until 2015
3 I have verified and reverified my entry form. I have filled it out close to 30 times in Firefox, IE9 and Chrome.
- I know my billing information by heart at this point.
- See above.
I am saddened that It takes me raging on your forums to get you to reply with this information so I may try and contact my bank to see if your website is blocked or further actions might be possible.
Almost a month goes by and you could not tell me this?
I was in the middle of several anime series when your service cut out. I have wasted countless hours on my end. I changed security software, did a reformat (I was due anyway) Typed multiple emails… and deleted many more less friendly emails I wanted to send… What have you done?
I have been subscribing to websites, MMO’s and making purchases online for over a decade now. I have never had a problem.
I build my own Computers and Have a Degree in Computer Science. So please don’t give me “Is the computer plugged in?” Though to be honest, I will take that reply over three weeks of silence after weeks of attempts to get your attention to begin with.
The behavior of your Customer Support in this matter is not above reproach in this matter and do not pretend that it is.
edit If you are referring to the CC I used the last time I had a subscription, That CC is no longer Valid as I had a problem with my nephew getting carried away and had a new one reissued about three months ago. The reason my subscription stopped in the first place. So check the date on your “logs” please. I have been attempting to use the new card like I had to do with all my other online sites (none of which have had a problem.)