I have a quick question regarding a possible problem with my payment method. It seems that the payment due date has come and gone, however my card has not been charged. I have my subscription set to quarterly and the start date is listed as 2012-08-16. According to my math I should have been charged as of November 16th, however no funds have been drawn from my current payment method.
Is there something that I am not aware of in regards to your payment handling process, or could the issue in question be a problem with my current payment method? My subscription is still active, and I would like it to remain so. However, I just wanted to double check that everything was running smoothly and that it wasnāt some mistake on my end. Also, I have not received any emails or private messages in regards to this. Please get back to me so that this possible issue can be put to restā¦ thank you.
All of these issues with the payment process and lack of a phone number to speak to someone doesnāt exactly instill confidence in those who wish to part with their money for this service.
People are paying (sometimes twice) and not getting the service they want, and Iām too scared now to even attempt another payment.
tryed again last weekend to subscride yet still nothing i can see if it happens once in a while but this been going on for the last month or so in im confuse how u make money with things like this is going
Looks like itās working. :woohoo: For what itās worth, I tried Firefox and had no luck, then tried Chrome to no luck, then IE and that worked. Perhaps it only works for IE? Itās worth a try.
Iāve put in my Card information, and it all seems right (Iāve re-entered it a few times) but when I go to buy my subscription it shows the buffer sign for a few seconds then nothing happens, Iāve tried with both Chrome and IE.
This is happening to me as well now. Itās actually saving my credit info between computers now too as Iām not having to re-enter it anymore regardless of which computer Iām on. I select my subscription plan, then my payment option, and then click on the purchase button and then the continue button. I get a brief progress spinner and then Iām back to selecting my payment option.
Hi there
Iām kinda new to this and I subscribed to Anime Network through iTunes.
Now it says I do not have a premium membership.
Can someone please help me?
"Thanks. This may have to do with a looping error we are getting. We are working on that this week and should have an answer for you by then. Thanks.
-AN Subscriptions "
We are approaching the 2 month markā¦
2 Freaking monthsā¦
Your subscription service is broken.
This goes beyond any form of incompetence I have ever personally witnessed by a company online or offline. YOU CAN NOT EVEN PROVIDE THE MOST BASIC E COMMERCE FUNCTIONS!?! The ability to bill a Credit Card and provide a service? 2 MONTHS? I CAN BUILD THIS ENTIRE WEBSITE IN LESS TIME.
I am at the point of composing rough drafts to email to every animation studio in japan to beg them not to licence their animation to this company. A most likely pointless waste of my time and effortā¦ much like sending emails and posting on the forums of this company.
I agree this site is a joke. And itās 3-4 months now. I was only able to be premium for three weeks out of 3 months. Iām tired of being fuck around. Once things are fix they should owe us 1 year Subscription.
[quote=āmalakigravesā post=130023]This has gone beyond ridiculous.
Last and only real response on NOV 7th
"Thanks. This may have to do with a looping error we are getting. We are working on that this week and should have an answer for you by then. Thanks.
-AN Subscriptions "
We are approaching the 2 month markā¦
2 Freaking monthsā¦
Your subscription service is broken.
This goes beyond any form of incompetence I have ever personally witnessed by a company online or offline. YOU CAN NOT EVEN PROVIDE THE MOST BASIC E COMMERCE FUNCTIONS!?! The ability to bill a Credit Card and provide a service? 2 MONTHS? I CAN BUILD THIS ENTIRE WEBSITE IN LESS TIME.
I am at the point of composing rough drafts to email to every animation studio in japan to beg them not to licence their animation to this company. A most likely pointless waste of my time and effortā¦ much like sending emails and posting on the forums of this company.[/quote]
Iāve checked our logs. For reasons unexplained by our payment card processors your transaction wonāt go through.
I know some of the following is obvious but please ensure:
[quote=āKingMobileAudioā post=130047]I agree this site is a joke. And itās 3-4 months now. I was only able to be premium for three weeks out of 3 months. Iām tired of being fuck around. Once things are fix they should owe us 1 year Subscription.
Just bull shit IMO[/quote]
Iāve checked our records. Will you go into the iOS app, select account and select āRestoreā? Apple wonāt verify your account until we get a good copy of your receipt to verify with. For whatever reason, we donāt have it on file.
[quote=āKingMobileAudioā post=130047]I agree this site is a joke. And itās 3-4 months now. I was only able to be premium for three weeks out of 3 months. Iām tired of being fuck around. Once things are fix they should owe us 1 year Subscription.
Just bull shit IMO[/quote]
Iāve checked our records. Will you go into the iOS app, select account and select āRestoreā? Apple wonāt verify your account until we get a good copy of your receipt to verify with. For whatever reason, we donāt have it on file.[/quote]
There is no restore in the updated ios app. I have emailed you guys with screen shots over a month ago
Iāve checked our records. Will you go into the iOS app, select account and select āRestoreā? Apple wonāt verify your account until we get a good copy of your receipt to verify with. For whatever reason, we donāt have it on file.
There is no restore in the updated ios app. I have emailed you guys with screen shots over a month ago[/quote]
Appleās receipt-validation system doesnāt accept screenshots. We must have the Apple-generated receipt sent to us by your device. The screenshot was sufficient to let us make a placeholder entry in our db to give you temporary access. To continue your access our system requires the Apple receipt.
Please select āRestoreā from within the app. You donāt have to use the original device you purchased with. Any device with our app installed can access the receipt and restore it.
Iāve checked our records. Will you go into the iOS app, select account and select āRestoreā? Apple wonāt verify your account until we get a good copy of your receipt to verify with. For whatever reason, we donāt have it on file.
There is no restore in the updated ios app. I have emailed you guys with screen shots over a month ago
Appleās receipt-validation system doesnāt accept screenshots. We must have the Apple-generated receipt sent to us by your device. The screenshot was sufficient to let us make a placeholder entry in our db to give you temporary access. To continue your access our system requires the Apple receipt.
Please select āRestoreā from within the app. You donāt have to use the original device you purchased with. Any device with our app installed can access the receipt and restore it.[/quote]
I have the Latest version of your app and donāt see a restore any where
Iāve checked our records. Will you go into the iOS app, select account and select āRestoreā? Apple wonāt verify your account until we get a good copy of your receipt to verify with. For whatever reason, we donāt have it on file.
There is no restore in the updated ios app. I have emailed you guys with screen shots over a month ago
Appleās receipt-validation system doesnāt accept screenshots. We must have the Apple-generated receipt sent to us by your device. The screenshot was sufficient to let us make a placeholder entry in our db to give you temporary access. To continue your access our system requires the Apple receipt.
Please select āRestoreā from within the app. You donāt have to use the original device you purchased with. Any device with our app installed can access the receipt and restore it.
I have the Latest version of your app and donāt see a restore any where[/quote]
There is a restore button within the app. Itās located with the subscription options. To access it
Make sure you are logged out.
Click on āSubscribeā
At the bottom of the subscription options, select āRestoreā
Iāve checked our records. Will you go into the iOS app, select account and select āRestoreā? Apple wonāt verify your account until we get a good copy of your receipt to verify with. For whatever reason, we donāt have it on file.
There is no restore in the updated ios app. I have emailed you guys with screen shots over a month ago
Appleās receipt-validation system doesnāt accept screenshots. We must have the Apple-generated receipt sent to us by your device. The screenshot was sufficient to let us make a placeholder entry in our db to give you temporary access. To continue your access our system requires the Apple receipt.
Please select āRestoreā from within the app. You donāt have to use the original device you purchased with. Any device with our app installed can access the receipt and restore it.
I have the Latest version of your app and donāt see a restore any where
There is a restore button within the app. Itās located with the subscription options. To access it
Make sure you are logged out.
Click on āSubscribeā
At the bottom of the subscription options, select āRestoreā[/quote]
There is no Restore button for the iPhone version.
I had to do it on the iPad. But now the app crashes when I tried logging in.
Iāve checked our logs. For reasons unexplained by our payment card processors your transaction wonāt go through.
I know some of the following is obvious but please ensure:
Card is valid,
Not expired,
That you select correct card type,
Address is billing address,
ccv code is correct
If you have another card you can try, please do.[/quote]
Card is valid. I have, since this problem began, explained in multiple emails. I have used it and I am currently using it to subscribe to multiple websites. Before and after this all began. Hulu, Funimation since this began. Crunchy Roll, SWTOR Prior and continuing.
2)The Card is good until 2015
3 I have verified and reverified my entry form. I have filled it out close to 30 times in Firefox, IE9 and Chrome.
I know my billing information by heart at this point.
See above.
I am saddened that It takes me raging on your forums to get you to reply with this information so I may try and contact my bank to see if your website is blocked or further actions might be possible.
Almost a month goes by and you could not tell me this?
I was in the middle of several anime series when your service cut out. I have wasted countless hours on my end. I changed security software, did a reformat (I was due anyway) Typed multiple emailsā¦ and deleted many more less friendly emails I wanted to sendā¦ What have you done?
I have been subscribing to websites, MMOās and making purchases online for over a decade now. I have never had a problem.
I build my own Computers and Have a Degree in Computer Science. So please donāt give me āIs the computer plugged in?ā Though to be honest, I will take that reply over three weeks of silence after weeks of attempts to get your attention to begin with.
The behavior of your Customer Support in this matter is not above reproach in this matter and do not pretend that it is.
edit If you are referring to the CC I used the last time I had a subscription, That CC is no longer Valid as I had a problem with my nephew getting carried away and had a new one reissued about three months ago. The reason my subscription stopped in the first place. So check the date on your ālogsā please. I have been attempting to use the new card like I had to do with all my other online sites (none of which have had a problem.)
I canāt subscribe. I tried, but the website wonāt let me. I tried contacting via e-mail, but no luck. Your shows are awesome! I want to watch.