I’m still waiting on mine to ship, and just emailed them asking for an update. This whole process for me has been a mess, and the communication from Right Stuff Customer Service has been awful. I really expected better of them.
I get that there can be delays, but don’t send out an email stating everyone should have shipping notices in a “couple of days” when some people are going to be waiting up to two weeks just for shipping. It’s added insult to injury that nearly everyone I know who supported the Kickstarter at my tier have already received their copies.
Between the delay for shipping, the crappy email communication, and Right Stuff taking nearly two months to even get my order added to my account, I’m just fully disgusted with the whole process. Some of it would have been forgivable had their customer service not blown me off so many times, promising that it would be taken care of, and nothing happening. I won’t be surprised if it happens again.
I use to feel a little guilty about ordering anime from Amazon instead of Right Stuf, but not anymore. They at least have decent customer service.
