Welcome to the Anime Network Video On Demand (VOD) thread!
Please make every effort to report back when your issues are resolved. If you do not report back, your Missing Content remains on the report week after week.
We cannot guess that you’ve received your content unless you tell us! There are too many of you (in this thread and by PMs) for me to try to figure out that if you don’t report back that you’ve received your content (or not).
Thanks for all your help!
Slowhand - Moderator
I send in the VOD Report on MONDAY around noon. Please try to report your issues as soon as possible and we’ll get right on it!
Please read, learn and participate:
Use this forum to discuss, submit questions/complaints/suggestions with other Anime Network viewers.
(Click arrows to read complete explanations):
I. We need your Zip Code and Cable/Satellite Provider to Help
When submitting reports of problems, it is important to provide us with information of your cable/network/VOD provider, and your Zip Code (this information is needed to track down the problem). (PM this to Slowhand if you want to keep the information private) and other information about the nature of the problem, as well as the specific anime/episode in question. Anime Network and your Cable/Satellite Provider can not help you without this information.
II. Missing Updates - Where are my updates?
VOD technology allows great convenience in that it allows viewers to watch a wide range of programming through your cable box without having to go out to rent or buy DVDs from many programming options, but it is a very complex technology. Your Cable or Satellite provider or their VOD subcontracting companies like (InDemand, etc.) are responsible for granting you the user access to these updates. There are so many layers and handlers of the data, including subcontracting VOD companies that handle the infrastructure, storage, VOD file management for your Cable companies. This is normally why Cable companies usually have a hard time fixing or dealing with VOD.
A lot of the large cable providers have different regional operation centers that handle the VOD for certain regions. This complicates it because human error can happen, if someone from your area’s VOD department forgot to make the updates Anime Network sent them available or if your area’s VOD hard drives are full… they reject the updates Anime Network sends them.
Anime Network may be able to determine whether the updates were sent out or not, but after that point, the responsibility of the update will go to your Cable provider or the company that manages the content sent to them.
Reports submitted by the viewers will be looked over by Anime Network in the reports sent to them, and they will try to get your Cable/Satellite provider to fix it from this side – but there is only so much Anime Network can do to convince your Cable/Satellite provider without your help on fixing the issue.
III. Why are the shows starting at episode 5 and why can't I get the entire series of a show at once?
Anime Network always shows series from the beginning (unless it’s a special circumstance). It’s a moving train of content, every week new shows and episodes are posted, eventually they start back at episode 1 or different shows at episode 1.
Most people think Video On Demand means every single episode available of every show. While this is now true for Subscription VOD (showing entire series, but NOT the entire catalog), it’s not true for FREE VOD. VOD in general works pretty much like TV does, except the episodes are available usually for a month to be viewed anytime, then they are replaced, with weekly updates that are posted every Thursday (Some providers post it early on Wednesday afternoon/night). That’s how the cable providers operate VOD in general.
Cable companies place a limit on what the content providers, like Anime Network can provide. For Free VOD carriers this is usually 30 hours of storage space a month. So Anime Network and other VOD providers have to work within those constraints.
SVOD - their schedules are different from the posted FreeVOD and will have their own independent schedules.
A few first episodes of shows are for free (with ads) at HIDIVE.
Subscriptions are currently available for a low price.
IV. Why is buying Sentai Filmworks and Section23 Films DVD/BDs of show that are available on Anime Network important?
It is the foundation of income and helps Sentai Filmworks, Section23 Films and other Anime production and licensing studios to acquire new anime series for Anime Network.
If you like a show on Anime Network, please show your support and buy the legal Sentai Filmworks, Section23 Films DVD/BDs from respected retailers like Sentai Filmworks Shop or Right Stuf.com or at your local Best Buy, Fry’s or Walmart, and other retailers – a lot of these shows are expensive to license and produce for English audiences. While VOD ad revenue does help to pay for some of this access, if you want new shows and new productions – DVD/BD sales are incredibly important in allowing Anime Network to acquire new shows from Japan!
Without your financial support, it means less shows, and less services.
V. This is what's required from you who are reporting problems:
When you report a problem or missing update, we need you to provide your Cable/Satellite or VOD provider for Anime Network (TAN) and also your Zip Code (City, State would also be helpful). This information is now necessary to help track down your problems with your Cable/Satellite/VOD provider.
For example:
DirecTV, 78702 (Austin, TX)
(Your Report)
If you do not provide us information we are not going to be able to help you.
The weekly report is sent to Anime Network every Monday (except holidays). This gives a chance for all episodes to load from the previous Thursday.
Thank you for your cooperation. 
