This information is correct. They did recently restructure their SVOD menu. However, the problem that I have been experiencing predates this change by 2 months. Also, it does not explain why only partial updates are making it to the VOD or why episodes are randomly disappearing then reappearing.
This is why I’ve found it is so difficult to deal with AT&T. They would rather blame the customer than actually put any time into seeing what the problem is. They just assume their customers are too ignorant to work the VOD. I got this same response from customer service on several calls. I tried to explain to them that I can find the page just fine and the problem is on their end. I can’t watch shows that aren’t available.
I have noticed that the number of missing episodes seems to consistently hover around 10 lately. Sometimes the SVOD episodes have FREE where the price should be instead of being blank. The Free VOD has also been missing episodes. Get Backers, DN Angel, and Yumeria are running exclusively on Free VOD. Free VOD is in the Cutting Edge subfolder of the Free section, whereas SVOD is in the Special Interest subfolder of the Subscription section. There is no Union on Demand folder under Special Interest.
Fort Worth, TX 76107
Missing SVOD episodes:
Alice Academy - 15
Aria the Natural - 9
Daphne in the Brilliant Blue - 22
Destiny of the Shrine Maiden - 1
He is My Master - 9
Maria Watches Over Us - 7
Revolutionary Girl Utena - 23
Super Gals - 36
World of Narue - 6, 8
You’re Under Arrest - 13
Ultimate Crop Circles
Missing Free VOD episodes:
Get Backers - 33
Yumeria - 3, 4, 5
Clannad After Story - 9 (episode is listed, but you can’t watch it, it kicks you back to the main Anime Network page)
I understand that these problems can be difficult to track down. I signed up for U-Verse in May or June. SVOD worked perfectly until the end of September. That is when it started having problems. Something changed at that time. What I find frustrating is the atrocious customer service, but it sounds like you are getting the same response that I do. I want to know how they expect to fix a problem when they refuse to acknowledge that there is one!
Thanks for all your help.
1/7: Updated this list to reflect this week’s update. I think we should have received Destiny of the Shrine Maiden in SVOD. We only got it in the Free section, but at least it’s available.