Anime Network VOD Reports/Updates/Questions Thread (2016)


#1

###NEW FOR 2016!
We have changed the way we report Missing Episodes/Incorrect Info.

Please make every effort to report back when your reports are resolved. If you do not report back, your Missing Content remains on the report week after week.

We cannot guess that you’ve received your content unless you tell us!

There are too many of you (in this thread and by PMs) for me to try to figure out that if you don’t report back that you’ve received your content (or not).

Thanks for all your help!

Slowhand - Moderator

UPDATE, September 9, 2016

I will now be sending in the VOD Report on Friday afternoons with a follow-up on Tuesday afternoons. Please try to report your issues as soon as possible and we’ll get right on it!

###Anime Network VOD Reports/Updates/Questions Thread (2016)

Before posting (newcomers), please look around the resources and the recent pages in this thread before complaining. In many cases your questions might be covered already.

Please read, learn and participate:

Links and Resources: (Check stuck threads at the top for the latest news and information)

Video On Demand Schedule
Video On Demand General Info & Response Thread

Use this forum to discuss, submit questions/complaints/suggestions with other Anime Network viewers. The links above will provide most commonly asked questions regarding Anime Network services and properties.

(Click arrows to read complete explanations):

[details=I. We need your Zip Code and Cable/Satellite Provider to Help]

When submitting reports of problems, it is important to provide us with information of your cable/network/VOD provider, and your ZipCode (this information is needed to track down the problem). (PM this to Slowhand if you want to keep the information private) and other information about the nature of the problem, as well as the specific anime/episode in question. Anime Network and your Cable/Satellite Provider can not help you without this information.[/details]

[details=II. Please contact your Cable/Satellite Provider with information on missing updates]
It is equally important that you call and email your Cable/Satellite/Service provider along with posting in this thread, as most problems are usually the result of problems on their side or the VOD company they subcontract to update the content that Anime Network sends to them.

Viewers experiencing missing updates need to contact your cable provider.

If you do not report the problem, then the systems do not seek to replace it after it fails for some reason. The more you call, the more the cable provider will pay attention to making sure Anime Network is working properly.

When making a call to your provider, it is usually best to request to speak to the manager or the supervisor. Usually, regular customer service representatives can only take down your request, but don’t have much power beyond that.

Please make sure the Customer service agent you speak to understands that Anime Network has sent the episodes and there may be a local problem with either their network, full disc drives or some other technical problem that is preventing the delivery of the episodes (this depends on the circumstances which can be case specific).

You have to try to make them file the report or speak to the supervisor, understand the problem and not let them give you the run around of “we only post what we are sent to by the provider” (this is a stock response) so that it can be sent to their VOD department.[/details]

[details=III. Missing Updates - Where are my updates?]

VOD technology allows great convenience in that it allows viewers to watch a wide range of programming through your cable box without having to go out to rent or buy DVDs from many programming options, but it is a very complex technology. Your Cable or Satellite provider or their VOD subcontracting companies like (InDemand, etc.) are responsible for granting you the user access to these updates. There are so many layers and handlers of the data, including subcontracting VOD companies that handle the infrastructure, storage, VOD file management for your Cable companies. This is normally why Cable companies usually have a hard time fixing or dealing with VOD.

A lot of the large cable providers have different regional operation centers that handle the VOD for certain regions. This complicates it because human error can happen, if someone from your area’s VOD department forgot to make the updates Anime Network sent them available or if your area’s VOD hard drives are full… they reject the updates Anime Network sends them.

Anime Network may be able to determine whether the updates were sent out or not, but after that point, the responsibility of the update will go to your Cable provider or the company that manages the content sent to them.

(This is why it’s important to let your cable provider’s customer service department know and take note of the issue and report it to their VOD department. See above information)

Reports submitted by the viewers will be looked over by Anime Network in the reports sent to them, and they will try to get your Cable/Satellite provider to fix it from this side – but there is only so much Anime Network can do to convince your Cable/Satellite provider without your help on fixing the issue.[/details]

[details=IV. Why are the shows starting at episode 5 and why can’t I get the entire series of a show at once?]

Anime Network always shows series from the beginning (unless it’s a special circumstance). It’s a moving train of content, every week new shows and episodes are posted, eventually they start back at episode 1 or different shows at episode 1.

Most people think Video On Demand means every single episode available of every show. Unfortunately the technology and expense of doing this is not viable at this time and unrealistically high expectations are formed. VOD in general works pretty much like TV does, except the episodes are available usually for a month to be viewed anytime, then they are replaced, with weekly updates that are posted every Thursday (Some providers post it early on Wednesday afternoon/night). That’s how the cable providers operate VOD in general.

Cable companies place a limit on what the content providers, like Anime Network can provide. For SVOD and Free VOD carriers this is usually 30 hours of storage space a month. So Anime Network and other VOD providers have to work within those constraints.

Anime Network Online Player where a lot of these episodes and shows are hosted on Anime Network’s own servers - series in their entirety are available![/details]

[details=V. Why is buying Sentai Filmworks and Section23 Films DVDs of show that are available on Anime Network important?]

It is the foundation of income and helps Sentai Filmworks, Section23 Films and other Anime production and licensing studios to acquire new anime series for Anime Network.

If you like a show on Anime Network, please show your support and buy the legal Sentai Filmworks, Section23 Films DVDs from respected retailers like Right Stuf.com or DVDpacific.com or at your local Best Buy, Fry’s or Walmart, and other retailers – a lot of these shows are expensive to license and produce for English audiences. While VOD ad revenue does help to pay for some of this access, if you want new shows and new productions – DVD sales are incredibly important in allowing Anime Network to acquire new shows from Japan!

Without your financial support, it means less shows, and less services.[/details]

[details=VI. It is required from you all in the future that are reporting problems:]

When you report a problem or missing update, we need you to provide your Cable/Satellite or VOD provider for Anime Network (TAN) and also your Zip Code (City, State would also be helpful). This information is now necessary to help track down your problems with your Cable/Satellite/VOD provider.

For example:
Time Warner, 78702 (Austin, TX)
(Your Report)

If you do not provide us information we are not going to be able to help you.

The weekly report is sent to Anime Network every Monday (except holidays). This gives a chance for all episodes to load from the previous Thursday.[/details]

Thank you for your cooperation. :slight_smile:


Anime Network VOD Reports/Updates/Questions Thread (2015)
Anime Network VOD Reports/Updates/Questions Thread (2015)
#2

DirecTV Georgia, 30087

Missing from the 1/7 update is La Storia Della Arcana Famiglia (05) and Persona 4 (12). Other than that, the rest of the update has shown up.

Still missing from the 12/17 update is Fate/Stay Night (11)


#3

Updates Received/Not Received 1/7/16 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

The short version: I continue in lockstep with Fallen_Kusanagi: Received everything except La Storia della Arcana Famiglia #5 and Persona 4 #12.

The long version:

Received:

Akame ga Kill 6

DD Fist 9

Devils & Realist 8

Fate/Stay Night 14

Gourmet Girl Graffiti 10

Hamatora 9

Hayate I 12

Hozuki 12

Kamigami 3

Unlimited Psychic Squad 4

Missing in Action:

Arcana Famiglia 5

Persona IV 11

Appearing Incongruously:

None

Notes:

  1. Haven’t actually test-played any of the new episodes, since they’re currently doing systems maintenance;

  2. The episode blurb for Devils & Realist #8 is the same as #7’s; the blurb for Hozuki #12 has “doge” (as in the Italian Renaisance noble) as opposed to “dodge”. (Ah, the joys of mindless spellcheckers!). Both errors are from the AN website’s own summaries.

Thanks!


#4

[quote=“Jababbi, post:1322, topic:7878”]
Updates Received/Not Received 1/7/16 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

The short version: I continue in lockstep with Fallen_Kusanagi: Received everything except La Storia della Arcana Famiglia #5 and Persona 4 #12.

Missing in Action:

Arcana Famiglia 5

Persona IV 11[/quote]
You don’t mention:
My Teen Romantic Comedy SNAFU, Ep 5
Nobunaga the Fool, Ep 1

Did you receive either of those?


#5

Oprimum/Cablevision in Wall Township, New Jersey 07719.

No longer listing Utano Princesama Revolutions 1 since it is set to expire today. :,(

Gotten from 1/7/16:
RIN-NE 8
To loveru Darkness Two 4
Wish Upon the Pleiades 7
Food Wars! 13
DIABOLIK LOVERS 3
Hayate the Combat Butler! Cuties (Season 1) 12
Hello!! Kinmoza 2
My Love Story!! 20
My Teen Romantic Comedy SNAFU TOO! 12
Punch Line 6
Re-Kan! 3
Space Brothers 53

Missing from 1/7/16 update:
Fate / Stay Night (TV) 14
Gatchaman The Movie
Gate 1
Saiyuki 23
Ushio & Tora 1
La Storia della Arcana Famiglia 5
Wakaba * Girl 1-13
DIABOLIK LOVERS 1 and 2
My Love Story!! 19
Persona Four 12
Utano Princesama Revolutions 5

Sill Missing from 12/24/15 update:
Is It Wrong to Try to Pick Up Girls in a Dungeon? 13
RIN-NE 6
Saiyuki 21
To loveru Darkness Two 2
Wish Upon the Pleiades 5
La Storia della Arcana Famiglia 3
Re-Kan! 1
Food Wars! 11
Hayate the Combat Butler! Cuties (Season 1) 10
My Love Story!! 15 and 16
Persona Four 10
Punch Line 4
Space Brothers 51
Utano Princesama Revolutions 3

Missing from 12/31/15 update:
RIN-NE 7
Saiyuki 22
To loveru Darkness Two 3
Wish Upon the Pleiades 6
Hayate the Combat Butler! Cuties (Season 1) 11
My Love Story!! 17 and 18
Persona Four 11
Punch Line 5
Re-Kan! 2
Space Brothers 52
Utano Princesama Revolutions 4


#6

TWC Round Rock, TX 78681

Schedule for January 7, 2016:

Akame ga Kill! 6 - "Kill the Absolute Justice!"
DD Fist of the North Star 9 - "Take Back Yuria! Kenshiro vs. Shin vs. Yokohama Gang, Part One / Take Back Yuria! Kenshiro vs. Shin vs. Yokohama Sightseeing, Part Two!"
Devils & Realist 8 - "Pain & Ecstasy!"
Fate/Stay Night TV 14 - "The Ideal Conclusion!"
Gourmet Girl Graffiti 10 - "The Tenth Dish ‘Chewy and Gooey’!"
Hamatora the Animation 9 - "Little Beauty and the Beast!"
Hayate the Combat Butler! (Season 1) 12 - "Long Ago, We Learned From a Space Sheriff That Being Young Is About Not Looking Back!"
Hozuki’s Coolheadedness 12 - "Lady Lillith and her Husband/Why Monsters Are So Widely Spread Throughout Mundane China!"
Kamigami no Asobi 3 - "Sea Breeze Conflict!"
La Storia della Acana Famiglia 5 - "Amiri d’infanzia!"
My Teen Romantic Comedy ~ SNAFU 5 - "Once Again, He Turns Back on the Path from Whence He Came!"
Nobunaga the Fool 1 - “The Star!” (FIRST EPISODE)
Persona 4 12 - "It’s Not Empty At All!"
Unlimited Psychic Squad 4 - “Absolute Domain!”
(all received)

Akame ga Kill! - Episode 1 still there (should have expired December 31)
Akame ga Kill! - Episode 5 is now missing


#7

[quote=“Supermutant, post:1324, topic:7878”]
Oprimum/Cablevision in Wall Township, New Jersey 07719.

No longer listing Utano Princesama Revolutions 1 since it is set to expire today. :,(

Gotten from 1/7/16:
RIN-NE 8
To loveru Darkness Two 4
Wish Upon the Pleiades 7
Food Wars! 13
DIABOLIK LOVERS 3
Hayate the Combat Butler! (Season 1) 12
Hello!! Kinmoza 2
My Love Story!! 20
My Teen Romantic Comedy SNAFU TOO! 12
Punch Line 6
Re-Kan! 3
Space Brothers 53

Missing from 1/7/16 update:
Fate / Stay Night (TV) 14
Saiyuki 23
Ushio & Tora 1
La Storia della Arcana Famiglia 5
Wakaba * Girl 1-13
DIABOLIK LOVERS 1 and 2
My Love Story!! 19
Persona Four 13
Utano Princesama Revolutions 5[/quote]

About the 1/7 update:

You don’t list:
Gatchaman The Movie
Gate, Ep 1
Did you receive these?

Also, you should have received Persona 4, Ep 12, this week, not Ep 13.


#8

fixed


#9

Sorry! I did receive My Teen Romantic Comedy SNAFU, #5, but didn’t receive Nobunaga the Fool, #1. However when I checked just now, both of them and La Storia della Arcana Famiglia #5 and Persona 4 #12 were there, So, to reverse the normal order,

Update to Updates Received/Not Received 1/7/16 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

The short version: Everything has now arrived; the 1/7/16 update is complete.

Apologies for the sloppiness and confusion,

Jababbi


#10

No problem, I’m just glad everything was updated for you! :slightly_smiling:


#11

#12

I’m so sorry, I forgot to make the new thread before today! :frowning:

Please read the first post for some changes that we’ve made on our end.

Thanks, everyone!


#13

Verizon FIOS - 13027

Missing 12/24 updates that were received.

  • Food Wars! 11
  • Hayate the Combat Butler! (Season 1) 10
  • Is It Wrong to Try to Pick Up Girls in a Dungeon? 13
  • My Love Story!! 15 & 16
  • Persona 4 - 10
  • Punch Line 4
  • Re-Kan! 1
  • RIN-NE 6
  • Saiyuki 21
  • Space Brothers 51
  • To Love ru Darkness 2 - 2
  • Utano Princesama Revolutions 3
  • Wish Upon the Pleiades 5

12/24 update not yet received.

  • La Storia della Arcana Famiglia 3

All missing 12/31 updates were received.

All 1/7 updates were received.

Thank you.


#14

[quote=“Slowhand, post:1306, topic:7878, full:true”]
The report for the last 2 weeks & all follow-ups was compiled and sent to Anime Network today.

Not reporting in for 2 weeks:
@shadzar
@lightsenshi
@Kirbyroth
[/quote] Everything been fine on my end so i haven’t had the need to report anything yet.


#15

@Kirbyroth

You had reported several missing episodes, and did not report back whether you got them or not.

November 26 update

Ruin Explorers, Ep 4

December 10 update

DD Fist of the North Star, Ep 5
Devils & Realist, Ep 4
Fate/Stay Night TV, Ep 10
Gourmet Girl Graffiti, Ep 6
Hamatora the Animation, Ep 5
Hayate the Combat Butler! (Season 1), Ep 8
Hozuki’s Coolheadedness, Ep 8
La Storia della Arcana Famiglia, Ep 1
My Teen Romantic Comedy SNAFU, Ep 1

As it now states in the first post, all missing episodes remain on the report unless you report back in and the Anime Network staff keeps trying to work with your Provider to get you all of your episodes.

If it’s at all possible, after you report missing episodes, please let us know when you receive them.

Thanks!


#16

I never did and they all expired by now. Cept Dec 10 i did get all those I think.


#17

DirecTV Georgia, 30087

Still no sign of La Storia Della Arcana Famiglia (05) and Persona 4 (12). Oh, wait, it seems I forgotten Nobunaga the Fool (01). So, these three are missing from the 1/7 update.

Fate/Stay Night (11), from the 12/17 update, still hasn’t shown up either.


#18

Oprimum/Cablevision in Wall Township, New Jersey 07719.

No Longer Missing from 1/7/16 update:
Fate / Stay Night (TV) 14
Saiyuki 23
Ushio & Tora 1
La Storia della Arcana Famiglia 5
My Love Story!! 19
Persona Four 12

Still Missing from 1/7/16 update:
Gatchaman The Movie
Gate 1
Wakaba * Girl 1-13
DIABOLIK LOVERS 1 and 2
Utano Princesama Revolutions 5

No Longer Missing from 12/24/15 update:
Is It Wrong to Try to Pick Up Girls in a Dungeon? 13

Sill Missing from 12/24/15 update:
RIN-NE 6
Saiyuki 21
To loveru Darkness Two 2
Wish Upon the Pleiades 5
La Storia della Arcana Famiglia 3
Re-Kan! 1
Food Wars! 11
Hayate the Combat Butler! Cuties (Season 1) 10
My Love Story!! 15 and 16
Persona Four 10
Punch Line 4
Space Brothers 51
Utano Princesama Revolutions 3

Still Missing from 12/31/15 update:
RIN-NE 7
Saiyuki 22
To loveru Darkness Two 3
Wish Upon the Pleiades 6
Hayate the Combat Butler! Cuties (Season 1) 11
My Love Story!! 17 and 18
Persona Four 11
Punch Line 5
Re-Kan! 2
Space Brothers 52
Utano Princesama Revolutions 4


#19

DirecTV, Florida 32117

I haven’t been using VOD for awhile, so I haven’t made any reports, but so far, it seems like I am only missing La Storia $5 and Persona 4 #12, as the other DirecTV customers have reported for the 7th of January. Not even a search shows them available like they did last year for some missing episodes. I only just started again this week, so I’m not sure about other shows from previous weeks. I will need to check on Nobunaga the Fool 1- Subbed, though, since someone else mentioned it.

EDIT: Nobunaga the Fool 1 subbed is missing on my end, as well.


#20

Oprimum/Cablevision in Wall Township, New Jersey 07719.

No Longer Missing from 1/7/16 update:
Gate 1
Wakaba * Girl 1-4 and 6-13
Utano Princesama Revolutions 5

Still Missing from 1/7/16 update:
Gatchaman The Movie
Wakaba * Girl 5
DIABOLIK LOVERS 1 and 2

No Longer Missing from 12/24/15 update:
RIN-NE 6
Saiyuki 21
To loveru Darkness Two 2
Wish Upon the Pleiades 5
Food Wars! 11
Hayate the Combat Butler! Cuties (Season 1) 10
My Love Story!! 15 and 16
Persona Four 10
Punch Line 4
Re-Kan! 1
Space Brothers 51
Utano Princesama Revolutions 3

Sill Missing from 12/24/15 update:
La Storia della Arcana Famiglia 3

Still Missing from 12/31/15 update:
RIN-NE 7
Saiyuki 22
To loveru Darkness Two 3
Wish Upon the Pleiades 6
Hayate the Combat Butler! Cuties (Season 1) 11
My Love Story!! 17 and 18
Persona Four 11
Punch Line 5
Re-Kan! 2
Space Brothers 52
Utano Princesama Revolutions 4