Billing Problems With Online Player Premium Content


#1

I’ve encountered problems with the monthly billing for my premium subscription to the Anime Network Online Player.

First I found out Friday that my Bank had their credit card account database hacked recently. Consequently they are canceling my debit card and will be issuing me a new one. The card that is being canceled is the one that I used to register my account with the Anime Network.

Secondly while I was reviewing my bank account today I found multiple withdrawals credited to the Anime Network. The bank is reporting withdrawals of $6.95 on 07/21 and two withdrawals on 08/10. All of the withdrawals apparently have the identical account number: 07133417100.

Please help me in correcting these problems. The biggest problem is that I can’t find where to update my credit card info for my premium account.

===>KGH


#2

I’ve informed the staff at Anime Network about this, they should be at work (they are off on weekends) tomorrow to look into your account and will probably respond then.


#3

Thanks! I’ll check for a reply tomorrow afternoon.

===>KGH


#4

Hi,
Sorry for the duplicate charges. We’ll get it sorted out and appropriate refunds back to your card. We’ll send you an email to keep it private.


#5

AOK on the refunds. Will the e-mail contain instructions on updating the credit/debit card number on my premium content account?

===KGH