Anime Network VOD General Info and Response/Reports

[Slowhand]

The May schedules are now up.

[Slowhand]

[size=4]Info about the May Schedules for DirecTV and TWC[/size]

The May schedule will be reloaded soon. In the meantime:

*Clannad is two episodes per week only.
*Super Atragon is NOT coming to VOD at this time.
*Sorcerer Hunters is NOT coming to VOD at this time.

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They are checking into the sound problem on Glass Mask Ep 3.

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[size=5]AT&T U-Verse Customers…[/size]

Regarding the GetBackers series:

After meeting with AT&T, the free content was reduced from 5 hours to 2 hours a month. ‘GetBackers’ was removed because they are saving that for new content.

[Slowhand]

[size=4]Charter Customers[/size]

Charter has confirmed that all episodes are available to their customers and that nothing is missing.

[size=5]Glass Mask Ep 3 Sound Problem[/size]

Glass Mask Ep 3 is being repitched to all MSOs. An advisory went out last night. It should take about 48 hours for them to replace the file.

[Slowhand]

Will be re-pitching the Gintama Episode 1 to all providers who reported having problems.

[Slowhand]

The June Schedule is up!

And, with all the excitement of Dragoon being back, I almost forgot:

The report for the last week & all follow-ups was compiled and sent to Anime Network yesterday.

[Slowhand]

[size=4]Gintama (& other) Video Problems[/size]

Anime Network has been looking into the problem to get the issue resolved for VOD.

[Slowhand]

Repitching Gintama 3 today/Wednesday/Thursday - Extended the end date on it.

Eps 1 & 2 of Gintama were repitched last week (Friday 6/4). Not sure about the end dates being extended.

No word on other shows yet.

[Slowhand]

[size=4]Gintama[/size]

Gintama 1 & 2 – an advisory went out to all the MSO’s on Friday telling them to delete the old file and that a new one would be re-pitched. Those new files should be re-pitched either yesterday or today as it takes 48 hours for a repitch.

Gintama 3 – an advisory will go out today and the new episode will be repitched tomorrow or Thursday (takes 48 hours). Extended the end date an extra week for everyone.

[size=4]Eyeshield 21 & You’re Under Arrest[/size]

Will send over new files for Eyeshield 21 and YUA Ep. 37.

[size=4]AT&T U-Verse Customers[/size]

Contacted ATT back when you first reported Yozakura Quartet (ep 1) and was assured by both ATT & TVN that it pitched and it pitched on 5/6.

For ATT in regards to Clannad. The person is not missing the episode 22 as it accidently scheduled it for a 6/10/10 start. Here are the dates that each one will run.

Clannad Ep. 22 will air 6/10/10 thru 7/7/10
Clannad Ep. 23 will air 6/17/10 thru 7/14/10
Clannad Ep. 24 will air 6/24/10 thru 7/21/10

[size=4]Charter Customers[/size]

Back on 5/19/10, checked with Charter and they confirmed that Maria Holic 9 pitched. I can’t explain why they couldn’t retrieve it.

[size=4]TWC Customers[/size]

Still looking into the missing content for TWC, Dayton, OH, and will get back with us.

[Slowhand]

[size=4]Yozakura Quartet, Ep 5 & 6[/size]

[quote]June 24, 2010
New files have been uploaded and have been sent out. This should be completed within 48 hours.[/quote]

[Slowhand]

[size=4]Blue Drop Ep 5 & 6 Sound Problems[/size]

Cablevision
Charter
Cogeco
Cox
Shaw Cable

There were some bad files for Blue Drop. We re-submitted new files to them today. TVN should be sending the new files/advisory out within 48 hours.

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[size=4]SUDDENLINK CUSTOMERS[/size]

About your missing content.

[quote]Prior to 7/8/10 you were receiving 30 hours of Free content a month. Effective 7/8/10, the amount of free content was changed to 2 hours a month (which is 1 episode a week).

The bulk of the content is now on the Subscriber VOD.[/quote]

So you are NOT missing any episodes, it has just been moved to the other Video On Demand.

[Slowhand]

[size=4]SHAW CABLE CUSTOMERS[/size]

Blue Drop Ep. 8 will be available in a few hours.

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[size=4]DirecTV Customers: Concerning Maid-Sama![/size]

Heard back from Admin about the Schedule for Maid-Sama!

[quote]A typo was made on the schedule for DirecTV for the Maid-Sama episodes. Maid-Sama should be the following dates:

Episode 1 8/5/10 thru 9/1/10
Episode 2 8/12/10 thru 9/8/10
Episode 3 8/19/10 thru 9/15/10
Episode 4 8/26/10 thru 9/22/10[/quote]

So, Maid-Sama should be delivered on a weekly basis; and if you do not get Episode 3 on/by September 3, please post and they’ll see about sending the missing episode.

[Slowhand]

**The October schedule is now up.

Thanks, Aaron! **

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[size=4]SHAW CABLE CUSTOMERS[/size]

Shaw Cable is having technical issues right now. They have confirmed that they received the episodes but their database is not seeing that information. They are working on correcting this issue right now.

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[size=4]ALL USERS[/size]

Neo Angelique Abyss Second Age

We checked our files and for some reason the video for episode 25 was labeled as 24. We will re-pitch this episode but can’t do it until Monday since we have to make a new file.

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[size=4]AT&T U-VERSE USERS[/size]

We received a response from AT&T U-Verse concerning the missing updates:

We apologize for the missing content. Because of a Network Upgrade we were put behind for over a week. We did process all of Anime content yesterday and handed it off to our deployment team. They are deploying assets as fast as possible and you should see content appearing within the next several days.

Please let me know when/if you get your updates!

[Slowhand]

[size=4]You’re Under Arrest: Fast & Furious - Episode 2[/size]

From Administration:

We have just posted a new file for YUA #2 and an advisory is going out tonight. Customers should received a new file in about 48 hours.

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[size=4]SHAW CABLE CUSTOMERS[/size]

From Administration:

You’re Under Arrest: Fast & Furious should be corrected by morning. Kimikiss as well.

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[size=4]ALL USERS - Maid-Sama! Ep 16[/size]

From Admin:

TVN notified us about Maid-sama Ep. 16 yesterday. A replacement file has been sent. TVN will be issuing an advisory today and all MSO should have the replacement file soon.