Anime Network VOD Reports/Updates/Questions Thread (2017)


#1

Please make every effort to report back when your issues are resolved. If you do not report back, your Missing Content remains on the report week after week.

We cannot guess that you’ve received your content unless you tell us!

There are too many of you (in this thread and by PMs) for me to try to figure out that if you don’t report back that you’ve received your content (or not).

Thanks for all your help!

Slowhand - Moderator

I send in the VOD Report on MONDAY mornings. Please try to report your issues as soon as possible and we’ll get right on it!

Anime Network VOD Reports/Updates/Questions Thread (2017)

Before posting (newcomers), please look around the resources and the recent pages in this thread before complaining. In many cases your questions might be covered already.

Please read, learn and participate:

Links and Resources:

Video On Demand Schedule
Video On Demand General Info & Response Thread - this is a catch-all for all the information I receive from Administration (easier than trying to scroll through this thread).

Use this forum to discuss, submit questions/complaints/suggestions with other Anime Network viewers.

(Click arrows to read complete explanations):

I. We need your Zip Code and Cable/Satellite Provider to Help

When submitting reports of problems, it is important to provide us with information of your cable/network/VOD provider, and your Zip Code (this information is needed to track down the problem). (PM this to Slowhand if you want to keep the information private) and other information about the nature of the problem, as well as the specific anime/episode in question. Anime Network and your Cable/Satellite Provider can not help you without this information.

II. Please contact your Cable/Satellite Provider with information on missing updates

It is equally important that you call and email your Cable/Satellite/Service provider along with posting in this thread, as most problems are usually the result of problems on their side or the VOD company they subcontract to update the content that Anime Network sends to them.

Viewers experiencing missing updates need to contact your cable provider.

If you do not report the problem, then the systems do not seek to replace it after it fails for some reason. The more you call, the more the cable provider will pay attention to making sure Anime Network is working properly.

When making a call to your provider, it is usually best to request to speak to the manager or the supervisor. Usually, regular customer service representatives can only take down your request, but don’t have much power beyond that.

Please make sure the Customer service agent you speak to understands that Anime Network has sent the episodes and there may be a local problem with either their network, full disc drives or some other technical problem that is preventing the delivery of the episodes (this depends on the circumstances which can be case specific).

You have to try to make them file the report or speak to the supervisor, understand the problem and not let them give you the run around of “we only post what we are sent to by the provider” (this is a stock response) so that it can be sent to their VOD department.

III. Missing Updates - Where are my updates?

VOD technology allows great convenience in that it allows viewers to watch a wide range of programming through your cable box without having to go out to rent or buy DVDs from many programming options, but it is a very complex technology. Your Cable or Satellite provider or their VOD subcontracting companies like (InDemand, etc.) are responsible for granting you the user access to these updates. There are so many layers and handlers of the data, including subcontracting VOD companies that handle the infrastructure, storage, VOD file management for your Cable companies. This is normally why Cable companies usually have a hard time fixing or dealing with VOD.

A lot of the large cable providers have different regional operation centers that handle the VOD for certain regions. This complicates it because human error can happen, if someone from your area’s VOD department forgot to make the updates Anime Network sent them available or if your area’s VOD hard drives are full… they reject the updates Anime Network sends them.

Anime Network may be able to determine whether the updates were sent out or not, but after that point, the responsibility of the update will go to your Cable provider or the company that manages the content sent to them.

(This is why it’s important to let your cable provider’s customer service department know and take note of the issue and report it to their VOD department. See above information)

Reports submitted by the viewers will be looked over by Anime Network in the reports sent to them, and they will try to get your Cable/Satellite provider to fix it from this side – but there is only so much Anime Network can do to convince your Cable/Satellite provider without your help on fixing the issue.

IV. Why are the shows starting at episode 5 and why can't I get the entire series of a show at once?

Anime Network always shows series from the beginning (unless it’s a special circumstance). It’s a moving train of content, every week new shows and episodes are posted, eventually they start back at episode 1 or different shows at episode 1.

Most people think Video On Demand means every single episode available of every show. Unfortunately the technology and expense of doing this is not viable at this time and unrealistically high expectations are formed. VOD in general works pretty much like TV does, except the episodes are available usually for a month to be viewed anytime, then they are replaced, with weekly updates that are posted every Thursday (Some providers post it early on Wednesday afternoon/night). That’s how the cable providers operate VOD in general.

Cable companies place a limit on what the content providers, like Anime Network can provide. For SVOD and Free VOD carriers this is usually 30 hours of storage space a month. So Anime Network and other VOD providers have to work within those constraints.

Comcast/Xfinity is now back OnDemand - their schedule is different from the posted FreeVOD & SubscriptionVOD and will have their own independent schedule in the near future.

Anime Network Online Player - where a lot of these episodes and shows are hosted on Anime Network’s own servers - series in their entirety are available!

V. Why is buying Sentai Filmworks and Section23 Films DVDs of show that are available on Anime Network important?

It is the foundation of income and helps Sentai Filmworks, Section23 Films and other Anime production and licensing studios to acquire new anime series for Anime Network.

If you like a show on Anime Network, please show your support and buy the legal Sentai Filmworks, Section23 Films DVDs from respected retailers like Sentai Filmworks Shop or Right Stuf.com or at your local Best Buy, Fry’s or Walmart, and other retailers – a lot of these shows are expensive to license and produce for English audiences. While VOD ad revenue does help to pay for some of this access, if you want new shows and new productions – DVD sales are incredibly important in allowing Anime Network to acquire new shows from Japan!

Without your financial support, it means less shows, and less services.

VI. It is required from you all in the future that are reporting problems:

When you report a problem or missing update, we need you to provide your Cable/Satellite or VOD provider for Anime Network (TAN) and also your Zip Code (City, State would also be helpful). This information is now necessary to help track down your problems with your Cable/Satellite/VOD provider.

For example:
DirecTV, 78702 (Austin, TX)
(Your Report)

If you do not provide us information we are not going to be able to help you.

The weekly report is sent to Anime Network every Monday (except holidays). This gives a chance for all episodes to load from the previous Thursday.

Thank you for your cooperation. :slight_smile:


Anime Network VOD Reports/Updates/Questions Thread (2016)
ANO Technical Support & Customer Service
General Manga Industry News & Discussion
#2

#3

@Lord_Shameless

Could you verify whether Flying Witch, Ep 8 was ever fixed?

Charter stated that the corrected version was sent out.

@AnimeSniper

Did you ever receive Nurse Witch KOMUGI R, Ep 4 and Young Black Jack, Ep 11?

@Renton721

Did you ever receive Nurse Witch KOMUGI R, Ep 4?

@jp72992

Did you ever receive Gate, Ep 18 or any content from the December 22 update?

@Crowdfiller

Did you ever receive Another, Ep 10?


#4

From @Renton721
Nurse Witch KOMUGI R, Ep 4 did come through.


#5

Nope… here’s my report

Eastlink TV

Dec 8
All Received

Dec 15
All Received

Dec 22
Missing:
Another 10

Dec 29
All Received


#6

CHARTER SVOD, ST. LOUIS, MO. 63136

Nah, it still had no video and in & out audio when it expired. I checked it daily.

Almost forgot.
12/29/2016 UPDATES:
All updates received.


#7

Frontier FIOs 90505 (CA)

Here’s hoping both Frontier and the Anime Network are back. The lack of personnel during the holidays has created a large batch of missing episodes.

There are 25 total episodes still missing (16 from 2 weeks ago and 9 from last week). The 9 missing episodes from last week (Dec 29) are listed below.

Another Episode 11
Hayate the Combat Butler 2 Ep 11
High School of the Dead Ep 12
Nurse Witch Komugi R Ep 07
Patlabor the Mobile Police Ep 26
To Love Ru Episode 12
Trinity Seven Ep 12
Ushio and Tora Ep 38
When They Cry Kai (Season 2) Ep 08

The 16 episodes still missing from the update 2 weeks ago (Dec 22} are listed below.

Another Episode 10
Bakuon Ep 04
Den-noh Coil Ep 02
Elfen Lied Ep 12
Flying Witch Ep 12
Hayate the Combat Butler 2 Ep 10
High School of the Dead Ep 11
Nurse Witch Komugi R Ep 06
Patlabor the Mobile Police Ep 25
Perfect Insider Ep 11
Tanakakun is Always Listless Ep 08
To Love Ru Episode 11
Trinity Seven Ep 11
Undefeated Bahamut Chronicle Ep 12
When Supernatural Battles Became Commonplace Ep 12
When They Cry Kai (Season 2) Ep 07

The incorrectly named episode of Young Black Jack Episode 12 as Phantasy0112 remains on the menu.

I hope the Anime Network can help address these issues now that the office has reopened today.


#8

Yes, everyone is back now and I’m sending the report in shortly.

I will confirm for sure, but I don’t believe that Young Black Jack, Ep 12 will be resent. The episode is there (albeit named incorrectly) and with all the other stuff going on, that is probably the lowest priority.


#9

Frontier FIOs 90505 (CA)

Yes, I understand Young Black Jack Ep 12 is not missing. I noted it was incorrectly named on the Frontier menu so that is their issue. At this point, I’m not concerned since I found the episode. You are correct the large batch of missing episodes are a much higher priority.


#10

It was sent to several places with the incorrect title, and I’ve noted it in the report. So hopefully, that never happens again.

Just wanted to make sure that y’all understood it might not get corrected. :wink:


#11

The report for the last week & all follow-ups was compiled and sent to Anime Network today.

Users with missing episodes that have not reported back since the last report:

@AnimeSniper
@jp72992


#12

###The January Schedules are now live.

A blog will be posted for the Comcast/Xfinity schedule.

Note: Girls und Panzer, the dub version, has only 12 episodes. The recap episodes are not shown.


#13

Time Warner, 27545 (Knightdale, NC)

Sorry, I hadn’t had a chance to check things at all these past few weeks but I finally got back to it today and I can report that EVERYTHING from the past 2 weeks has shown up with no issues. Hopefully that’ll continue with tomorrow’s update too.


#14

@jp72992

No worries, with the holidays and all, it’s perfectly understandable to fall behind.

Thanks so much for confirming everything! :slight_smile:


#15

Thanks for understanding. I’ll be using the next few days to catch up on everything now. xD

And you’re welcome.:slight_smile: I’ll be sure to report any other issues in the future too of course. :stuck_out_tongue:


#16

Updates Received/Not Received 1/4/17 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

The short version:

]“The Taconic State Parkway (often called the Taconic or the TSP and known administratively as New York State Route 987G or NY 987G), is a 104.12-mile (167.56 km) divided highway between Kensico Dam and Chatham, the longest parkway in the U.S. state of New York. It follows a generally northward route midway between the Hudson River and” STOP! It’s “laconic nonsense,” not “Taconic nonsense”! “Laconic”, got it? Just like we got all the episodes slated for this week…

The long version:

Received:

AoharuXMachinegun 2

Azumanga Daioh 4

BTOOOM! 1

Gate 22

Girls Beyond the Wasteland 6

Girls Und Panzer 1

Haikyu!! II 14

Hayate II 11

Locodol 11

Patlabor 27

Strawberry Marshmallow 10

Utawarerumono II 13

Wake Up, Girls! 9

Missing in Action:

None

Appearing Incongruously:

None

Notes:

  1. Name changes:
    Gate #21 went back to the old, easy-to-read format, “Gate 21”; Gate #22 went back to the new, “Gate0122”;
    Rinne #24 and #25 apparently rekindled their enthusiasm and the all-caps “RIN-NE0124” and “RIN-NE0125”;
    –the Strawberry Girls escaped to the marsh for #9, “Strawberry Marsh 9”, but were recaptured by the Time Police and sent back to March to shiver in their straw hut, “Straw. Mar0110”;

  2. The On Demand Portal has also updated, but with some glitches I skipped reporting last week: Hamatora II #12 is listed under Season One, with Season One’s #12’s title and blurb, and Utawarerumono II #11 got stuck in a separate folder with Utawarerumono I #11’s title and blurb;

  3. We seem to be starting off 2017 with survival game shows, shows we’ve already seen, and survival game shows we’ve already seen…

Thanks!


#17

Spectrum Round Rock, TX 78681

Schedule for January 5, 2017:

Aoharu X Machinegun 2 - "I Said We Didn’t Need Teammates, Right?"
Azumanga Daioh 4 - "Pool, Pool, Pool"
BTOOOM! 1 - “START” (FIRST EPISODE)
Gate 22 - "A Princess in Slave Clothes!"
Girls Beyond the Wasteland 6 - "This Is the So-Called Fanservice Episode!"
Girls und Panzer 1 - "Tankery, Here It Comes!"
Haikyu!! 2 14 - "Growing Fast!"
Hayate the Combat Butler! (Season 2) 12 - "The Cruel Idiot’s Thesis!"
Locodol 11 - "We Tried Gathering Locodols!"
Patlabor the Mobile Police (TV) 27 - "A Calling Voice in the Dark!"
Strawberry Marshmallow 10 - "Flower!"
Utawarerumono The False Faces 13 - "The Eight Central Generals!"
Wake Up, Girls! 9 - “Living Here!”
(All Received)

Title Changes going back to October

Aoharu0101
Aoharu0102

Azumanga0101
Azumanga0102
Azumanga0103
Azumanga0104

BTOOOM!0101

Gate 15
Gate 16
Gate 17
Gate 18
Gate0119
Gate0120
Gate 21
Gate0122

Girls und 0101

Girls Wasteland 1
Wasteland0102
Wasteland0103
Wasteland0104
Wasteland0105
Wasteland0106

Haikyu!! 2 07
Haikyu!! 2 08
Haikyu!! 2 09
Haikyu0210
Haikyu0211
Haikyu0212
Haikyu0213
Haikyu0214

Hayate 2 01
Hayate 2 02
Hayate Butler 03
Hayate Butler 2 04
Hayate Butler 2 05
Hayate Butler 2 06
Hayate Butler 2 07
Hayate0208
Hayate0209
Hayate0210
Hayate0211
Hayate0212

HS Of the Dead 05
HOTD 06
High School/Dead 07
HOTD 08
High School0109
High School0110
High School0111
High School0112

Order a Rabbit? 05
Order a Rabbit? 06
Is the Order a Rabb (this is ep 7)
Is the Order a Rabb (this is ep 8)
Is the Order a Rabb (this is ep 9)
Is the Order a Rabb (this is ep 10)
Is the Order 2 11
Order a rabbit 2 12

La Corda 05
La Corda 06
La Corda 07
La Corda D’Oro 08
La Corda D’Oro 09
La Corda D’Oro 10
La Corda D’Oro 11
La Corda 12

Locodol 03
Locodol 04
Locodol 05
Locodol 06
Locodol0107
Locodol0108
Locodol0109
Locodol0110
Locodol0111

Patlabor Police 19
Patlabor 20
Patlabor/Police 21
Patlabor Police 22
Mobile Pol0123
Mobile Pol0124
Mobile Pol0125
Mobile Pol0126
Mobile Pol0127

Re: Hamatora 06
Re: Hamatora 07
Re: Hamatora 08
Re: Hamatora 09
Hamatora0110
Hamatora0111
Hamatora0112

Rin-ne 18 (Appears in Super Happy Funtime)
Rin-ne 19
Rin-ne 20
Rin-ne 21
RIN-NE0122
Rin-ne0123
RIN-NE0124
RIN-NE0125

Strbry Mallow 02
Strawberry Marsh 3
Strawberry Mars. 04
Strawberry Marsh 5
Straw. Mar0106
Straw. Mar0107
Straw. Mar0108
Strawberry Marsh 09
Straw. Mar0110

Utawarerumono The F (this is ep 1)
Utawarerumono The F (this is ep 2)
Utawarerumono The F (this is ep 3)
Utawarerumono 04
Utawarerumono 05
UtawarerumonoFF 06
Utawareru./Faces 07
Utawareru0108
Utawareru0109
Utawareru0110
Utawareru0111
Utawareru0112
Utawareru0113

Wake Up, Girls! 01 (this is really the movie)
Wake Up, Girls! 02
Wake Up, Girls! 03
Wake Up0104
Wake Up0105
Wake Up0106
Wake Up0107
Wake Up0108
Wake Up0109

World is Still 08
World is Still 09
World is Still 10
World is Still Beau (this is ep 11)
World Is Still Beau (this is ep 12)


#18

[quote=“Jababbi, post:16, topic:10000”]
Updates Received/Not Received 1/4/17 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

The long version:

Received:

Hayate II 11[/quote]

You should have received Hayate the Combat Butler! Season 2, Ep 12 this week.


#19

Optimum/Cablevision in Wall Township, New Jersey 07719.

Received from 1/5/17 update:
Another 12
BTOOOM! 1
Den-noh Coil 4
Patlabor The Mobile Police (TV) 267
RIN-NE Two 10
Ushio & Tora 39
When They Cry Kai 9
Bakuon!! 6
Bodacious Space Pirates 1
Girls und Panzer 1
Nurse Witch KOMUGI R 8
Hayate the Combat Butler! (Season 2) 12
Little Busters! EX 1 (Wrong picture next to the show. Got the first LB series next to it on demand on optimum)
Momokuri 1
Tanaka-kun is Always Listless 10
To loveru 13


#20

Looks like I got the full update for this week. Also if it hasn’t been seen I did receive gate 18 a while ago. The big thing is why can’t I get anything new but am stuck with series I have seen already? Are there new episodes coming up or does someone think I am unworthy of a new series? Would have rather had Bakuon since the first episode came up andthat looks to be something different that I would enjoy.