Anime Network VOD Reports/Updates/Questions Thread (2018)


#1

Please make every effort to report back when your issues are resolved. If you do not report back, your Missing Content remains on the report week after week.

We cannot guess that you’ve received your content unless you tell us!

There are too many of you (in this thread and by PMs) for me to try to figure out that if you don’t report back that you’ve received your content (or not).

Thanks for all your help!

Slowhand - Moderator

I send in the VOD Report on MONDAY mornings. Please try to report your issues as soon as possible and we’ll get right on it!

Anime Network VOD Reports/Updates/Questions Thread (2018)

Before posting (newcomers), please look around the resources and the recent pages in this thread before complaining. In many cases your questions might be covered already.

Please read, learn and participate:

Links and Resources:

Video On Demand Schedule
Video On Demand General Info & Response Thread - this is a catch-all for all the information I receive from Administration (easier than trying to scroll through this thread).

Use this forum to discuss, submit questions/complaints/suggestions with other Anime Network viewers.

(Click arrows to read complete explanations):

I. We need your Zip Code and Cable/Satellite Provider to Help

When submitting reports of problems, it is important to provide us with information of your cable/network/VOD provider, and your Zip Code (this information is needed to track down the problem). (PM this to Slowhand if you want to keep the information private) and other information about the nature of the problem, as well as the specific anime/episode in question. Anime Network and your Cable/Satellite Provider can not help you without this information.

II. Please contact your Cable/Satellite Provider with information on missing updates

It is equally important that you call and email your Cable/Satellite/Service provider along with posting in this thread, as most problems are usually the result of problems on their side or the VOD company they subcontract to update the content that Anime Network sends to them.

Viewers experiencing missing updates need to contact your cable provider.

If you do not report the problem, then the systems do not seek to replace it after it fails for some reason. The more you call, the more the cable provider will pay attention to making sure Anime Network is working properly.

When making a call to your provider, it is usually best to request to speak to the manager or the supervisor. Usually, regular customer service representatives can only take down your request, but don’t have much power beyond that.

Please make sure the Customer service agent you speak to understands that Anime Network has sent the episodes and there may be a local problem with either their network, full disc drives or some other technical problem that is preventing the delivery of the episodes (this depends on the circumstances which can be case specific).

You have to try to make them file the report or speak to the supervisor, understand the problem and not let them give you the run around of “we only post what we are sent to by the provider” (this is a stock response) so that it can be sent to their VOD department.

III. Missing Updates - Where are my updates?

VOD technology allows great convenience in that it allows viewers to watch a wide range of programming through your cable box without having to go out to rent or buy DVDs from many programming options, but it is a very complex technology. Your Cable or Satellite provider or their VOD subcontracting companies like (InDemand, etc.) are responsible for granting you the user access to these updates. There are so many layers and handlers of the data, including subcontracting VOD companies that handle the infrastructure, storage, VOD file management for your Cable companies. This is normally why Cable companies usually have a hard time fixing or dealing with VOD.

A lot of the large cable providers have different regional operation centers that handle the VOD for certain regions. This complicates it because human error can happen, if someone from your area’s VOD department forgot to make the updates Anime Network sent them available or if your area’s VOD hard drives are full… they reject the updates Anime Network sends them.

Anime Network may be able to determine whether the updates were sent out or not, but after that point, the responsibility of the update will go to your Cable provider or the company that manages the content sent to them.

(This is why it’s important to let your cable provider’s customer service department know and take note of the issue and report it to their VOD department. See above information)

Reports submitted by the viewers will be looked over by Anime Network in the reports sent to them, and they will try to get your Cable/Satellite provider to fix it from this side – but there is only so much Anime Network can do to convince your Cable/Satellite provider without your help on fixing the issue.

IV. Why are the shows starting at episode 5 and why can't I get the entire series of a show at once?

Anime Network always shows series from the beginning (unless it’s a special circumstance). It’s a moving train of content, every week new shows and episodes are posted, eventually they start back at episode 1 or different shows at episode 1.

Most people think Video On Demand means every single episode available of every show. Unfortunately the technology and expense of doing this is not viable at this time and unrealistically high expectations are formed. VOD in general works pretty much like TV does, except the episodes are available usually for a month to be viewed anytime, then they are replaced, with weekly updates that are posted every Thursday (Some providers post it early on Wednesday afternoon/night). That’s how the cable providers operate VOD in general.

Cable companies place a limit on what the content providers, like Anime Network can provide. For SVOD and Free VOD carriers this is usually 30 hours of storage space a month. So Anime Network and other VOD providers have to work within those constraints.

Comcast/Xfinity, Cox, Shaw & AT&T - their schedules are different from the posted FreeVOD & SubscriptionVOD and will have their own independent schedules.

Most shows are available for free (with ads) at HIDIVE.
Subscriptions are currently available for a low price.

V. Why is buying Sentai Filmworks and Section23 Films DVDs of show that are available on Anime Network important?

It is the foundation of income and helps Sentai Filmworks, Section23 Films and other Anime production and licensing studios to acquire new anime series for Anime Network.

If you like a show on Anime Network, please show your support and buy the legal Sentai Filmworks, Section23 Films DVDs from respected retailers like Sentai Filmworks Shop or Right Stuf.com or at your local Best Buy, Fry’s or Walmart, and other retailers – a lot of these shows are expensive to license and produce for English audiences. While VOD ad revenue does help to pay for some of this access, if you want new shows and new productions – DVD sales are incredibly important in allowing Anime Network to acquire new shows from Japan!

Without your financial support, it means less shows, and less services.

VI. It is required from you all in the future that are reporting problems:

When you report a problem or missing update, we need you to provide your Cable/Satellite or VOD provider for Anime Network (TAN) and also your Zip Code (City, State would also be helpful). This information is now necessary to help track down your problems with your Cable/Satellite/VOD provider.

For example:
DirecTV, 78702 (Austin, TX)
(Your Report)

If you do not provide us information we are not going to be able to help you.

The weekly report is sent to Anime Network every Monday (except holidays). This gives a chance for all episodes to load from the previous Thursday.

Thank you for your cooperation. :slight_smile:


Anime Network VOD Reports/Updates/Questions Thread (2017)
Anime Network VOD General Info and Response/Reports
Anime Requests for VOD Channels
#2

Update to Updates Received/Not Received 12/28/17 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

My New Year’s Resolution is to receive last year’s missing episodes and to receive all of this year’s episodes on time.


#3

Yes, this was corrected.


#4

DirecTV zip 55433 MN

Strike three, you’re out!! We are missing so many weeks of shows that categories are dropping out. :tired_face::scream::unamused:


#5

Time Warner Cable/Spectrum, Conklin NY, 13748

No episodes updated this time around. If they can be updated asap, that would be very helpful. If there’s any more info you need to update them faster, just let me know


#6

since there is no 2018 thread yet…

No change since Dec 7 update received on Dec 14 at this time today.


#7

Report for January 4th 2017

Received

Colorful the Motion Picture

K-ON! The Movie

Beautiful Bones: Sakurako’s Investigation Complete Series

Action Heroine Cheer Fruits Complete Series

Not received

Master box

Yusibu ep 3

UtaPri S1 ep 3

UtaPri S2 eps 6,7and 8

K-ON! Season 1 Subbed eps 5,6,7 and 8

K-ON Season 2 Subbed eps 1,2, and 3

Mini boxes

Yusibu ep 3
UtaPri S1 ep 3

UtaPri S2 eps 6,7and 8
K-ON! Season 1 Subbed eps 5,6,7 and 8

K-ON Season 2 Subbed eps 1,2, and 3

Nobunaga the Fool episodes 16 and 21

Clannad 13

Deleted / Replaced
K-ON! subbed season 1 episode 8 (plays S2 EP8 instead)

Strange K-ON listing
Season 1 episode 10 is listed as Season 2 episode 16. The actual S2 ep16 can be selected as well, via the “ways to watch” option.

Notes
Hope everyone had a great New Year’s :grin:

Edit
Gonna put the potential removal report here too, since they all expire 1/5/18 at 11:59pm. Will confirm sometime Saturday.

The Garden of Words movie
Momokuri Complete Series
Girls Und Panzer Complete Series
Hakiyu S1 both collection 1 and 2

Comcast Xfinity Intercession City FL 33848
Thanks :grinning:


#8

For the fourth week in a row, no new episodes, all missing.

DirecTV, San Francisco Bay Area, 94536

Missing from 01/04 All

  • Blue Spriing Ride 05 - missing
  • Campione 03 - missiing
  • Detroit Metal City 07+08 - missing
  • Ebiten 03 - missing
  • Inu x Boku Secret Service 04 - missing
  • K-On!! 213+214- missing
  • Love, Chunibyo and Other Delusions 07+08 - missing
  • My Teen Romance Comedy SNAFU 09 - missing
  • The Comic Artist and His Assistants 09+10 - missing

Missing from 12/28 All

  • Akikan 12 - missing
  • Blue Spriing Ride 04 - missing
  • Campione 02 - missiing
  • Celestial Method 13 - missing
  • Detroit Metal City 05+06 - missing
  • Ebiten 02 - missing
  • Glass Maiden 12 - missing
  • Inu x Boku Secret Service 03 - missing
  • K-On!! 211+212- missing
  • Love, Chunibyo and Other Delusions 05+06 - missing
  • My Teen Romance Comedy SNAFU 08 - missing
  • The Comic Artist and His Assistants 07+08 - missing
  • Yuyushiki 12 - missing

Missing from 12/21 All

  • Akikan 11 - missing
  • Blue Spriing Ride 03 - missing
  • Campione 01 - missiing
  • Celestial Method 12 - missing
  • Detroit Metal City 03+04 - missing
  • Ebiten 01 - missing
  • Glass Maiden 11 - missing
  • Inu x Boku Secret Service 02 - missing
  • K-On!! 209+210 - missing
  • Love, Chunibyo and Other Delusions 03+04 - missing
  • My Teen Romance Comedy SNAFU 07 - missing
  • The Comic Artist and His Assistants 05+06 - missing
  • Yuyushiki 11 - missing

Missing from 12/14 All

  • Akikan 10 - missing
  • Blue Spriing Ride 02 - missing
  • Celestial Method 11 - missing
  • Detroit Metal City 01+02 - missing
  • Dramatical Murder 13 - missing
  • Glass Maiden 10 - missing
  • Inu x Boku Secret Service 01 - missing
  • K-On!! 207+208 - missing
  • Love, Chunibyo and Other Delusions 01±02 - missing
  • My Teen Romance Comedy SNAFU 06 - missing
  • The Comic Artist and His Assistants 03+04 - missing
  • Yuyushiki 10 - missing

Expired from 12/07

  • Blue Spriing Ride 01 - never showed
  • Celestial Method 10 - never showed

Unexpected episode

  • Aoharu x Machinegun 6

#9

Well, that resolution didn’t last long:

Updates Received/Not Received 1/4/18 :: Time Warner Cable :: Albany, NY :: Zip Code 12203

None, except for Detroit City Metal #7.
At this rate, my second resolution–to not get grumpy about this stuff–will soon follow the first into the abyss…

Thanks!


#10

At 12:30am, that one and the episodes from 12/07 were the only things on Channel 1889.
When I checked at 3:00am (after the earthquake in Berkeley), the entire channel is gone.

This is urgent - get an answer from the admiins today!
Has the Anime Network completely dropped DirecTV?
Why can’t things be resent with a single phone call?


#11

Optimum/Cablevision in Wall Township, New Jersey 07719.

Received from 1/4/18 update:
Campione 3
Hiiro no Kakera (Season 1) ~ The Tamayori Princess Saga 5 and 6
AKB0048 9 and 10
Blade Dance of the Elementalers 1
Blue Spring Ride 5
Celestial Method 13
Love, Chunibyo and Other Delusions! (Season 1) 7 and 8
Detroit Metal City 7
Ebiten 3
Gingitsune - Messenger Fox of the Gods 3
Inu x Boku Secret Service 4
K-On Season Two 13 and 14
RIN-NE 3 8
Shirodako 13
The Comic Artist and His Assistants 9 and 10
Utano Princesama Revolutions 7

Missing from 1/4/18 Update:
Detroit Metal City 8
Utano Princesama Revolutions 6

No longer Missing from 12/28/17 Update:
K-On Season Two 12
My Teen Romantic Comedy ~ SNAFU 8


#12

Spectrum Phoenix, NY 13135

Didn’t receive anything for this update and still missing the last two updates of december.

Another year of someone celebrating the holidays too hard.


#13

Spectrum (TWC) Round Rock, TX 78681

Schedule for January 4, 2018:

(Received)
Detroit Metal City 7 - “Tower / Confesttion”

MISSING from January 4 update:
Blue Spring Rider 5 - "Page 5"
Campione 3 - "From Afar, An Enemy Comes!"
The Comic Artist and His Assistants 9 - "Mistakes of the Past!"
The Comic Artist and His Assistants 10 - "Sena-chan’s Crisis/I’ll Cheer You On!/Rain Talk!"
Detroit Metal City 8 - "Promise / Alternation"
Ebiten 3 - "Put Love Into It, Not Konpeito!"
Inu x Boku Secret Service 4 - "Ayakashi Kan Walk Rally!"
K-On!! (Season 2) 13 - "Late Summer Postcard!"
K-On!! (Season 2) 14 - "Summer Training!"
Love, Chunibyo and Other Delusions! (Season 1) 7 - "Reminiscences… of Paradise Lost!"
Love, Chunibyo and Other Delusions! (Season 1) 8 - "Exiled… Just the Two of Them!"
My Teen Romantic Comedy ~ SNAFU 9 - “For the Third Time, He Turns Back on the Path from Whence He Came!”

STILL MISSING from December 28 update:
Blue Spring Ride 4 - "Page 4"
The Comic Artist & His Assistants 7 - "Little Sister Attacks! / A Night Together / Piggybacking the Super Assistant!"
The Comic Artist & His Assistants 8 - "Chief Editor’s Check / In the Mind of a Girl / Going Too Far"
Ebiten 2 - "Crybaby Hakata’s Transformation of Splendor!"
Inu x Boku Secret Service 3 - "The Real Contract!"
Love, Chunibyo and Other Delusions! (Season 1) 6 - "The Atoned… Innocent!"
My Teen Romantic Comedy ~ SNAFU 8 - “One Day, They Will Learn the Truth!”

STILL MISSING from December 21 update:
Akikan! 11 - "Shaken! The Strongest Akikan!"
Blue Spring Ride 3 - "Page 3"
Campione 1 - “Tale of the Beginning!” (FIRST EPISODE)
The Comic Artist & His Assistants 5 - "Park Shock / Someday / Using Close Friends for Reference!"
The Comic Artist & His Assistants 6 - "Let’s Go to a Hot Spring"
Detroit Metal City 3 - "Pig/Drugs"
Inu x Boku Secret Service 2 - "A Lonely Dog!"
K-On!! (Season 2) 9 - "Finals!"
Love, Chunibyo and Other Delusions! (Season 1) 3 - "The Heretical… Pigtailed Girl!"
Love, Chunibyo and Other Delusions! (Season 1) 4 - "Regret of… the Mabinogion!"
Yuyushiki 11 - “Times Like These!”


#14

DirecTV Phoenix, AZ

SpaceCobraJoe

Well, as of 2 PM MST, the channel is present. There are NO new updates. The Girl Power category has dropped out due to lack of content.

Another week of this and the only thing showing will be Aoharu X Machinegun 6.

I’ve updated my worksheet at http://tinyurl.com/yckwpnrs1 but it just a sea of “Missing”.


#15

That will happen by the end of the day today,if not already.
Search by name brings up AOHARU X MACHINEGUN and nothing else.
DirecTV says they are aware of the problem, blames it on the publisher (TAN).


#16

Frontier VantageTV
Trumbull, CT 06611

As of 11:58pm, all updates for Jan 4th have been received. One item to note, the “Girl Power” category no longer exists due to no episodes listed under it.


#17

DirecTV FL 33563

Well, the whole channel is gone now.


#18

DirecTV Lincolnton, NC 28092

Yep, Channel 1889 is gone, Searches for individual shows reveal nothing. :frowning:


#19

But a search for MACHINEGUN brings up the episode that will not die. :face_with_raised_eyebrow:


#20

You’re RIGHT!
I was even able to download it…LOL :rofl: