Cant log into my Roku box

I cant log into my account on my Roku box. I’m entering the correct username and password but it keeps saying, Please ensure your the Username (and not the email address) saved in your account.

Good Morning,

I have seen this issue before. You can typically resolve this by resetting your Roku. Go to settings > system > system restart > restart. Or unplug your Roku for 5 to 10 seconds and plug it back in. Once your Roku boots back up, your username and password should work. If for any reason it is giving your the same error message, please contact me at and I will change your username.

Thank you,
Anime Network

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