I’ve been watching TAN on Roku for a few months now, and everything’s worked fine… until now. For some reason I now get a login request when I try to watch a premium episode. When I enter my info I always get “Authentication Failure”. It’s not caps lock or anything silly like that, I’ve tried several times.
I purchased a full subscription through Roku, which is auto billed to my PayPal account (the latest charge was on 9/11 so there’s no problem there).
Taking everything from scratch, I go my Account Settings and log out. Then I do a Roku system reset. When I go to the Anime Network channel, it asks me to log in, which works (and proves there’s no problem with entering the account info). If I now go to Account Settings it shows my account name as expected.
I can now watch non-premium episodes OK, but if I try to play a premium episode I watched just a few days ago (e.g. Food Wars), it asks me to log in. No matter how carefully I enter the info I get “Authentication Failure” and can’t watch the episode.
What could be going on? Is this something on the Roku side, or TAN? I don’t have a premium online account for this website but bought Roku access. Don’t I use the same account login for Roku?
I’d appreciate it if you could explain the next steps for troubleshooting this problem.