I’ve been having access problems with theanimenetwork.com which I’ve addressed in a PM message to support. Basically the website is frequently unresponsive, timing out in whatever browser I try. When this happens, and according to Tracert and VisualRoute, nodes starting at 18.104.22.168 (Seattle WA, owned by Amazon.com) stop responding.
That’s one problem. The other is that even when that node in Seattle does respond, I can’t get reliable HD playback in the online player. Video and audio are erratic, with frequent dropouts and pauses.
I’ve gone through numerous debugging trials with different browsers, “safe mode”, add-ons enabled or disabled, AV and Firewall software enabled/disabled. Nothing fixes it.
Rather than try to formulate a detailed list of symptoms and responses, I’ll use the questionnaire posted by moiseme and Slowhand in another thread on a similar topic. Here it is, annotated with my responses:
- Give us a short summary of the problem you are experiencing with the Online Player.
Erratic response during HD playback - frequent pauses and video/audio dropouts.
- Affected Show Title(s) - is it happening to a particular show, certain shows or everything?
Everything I try to play in HD.
- Affected Episode Number(s) - is it happening to a particular episode, certain episodes or all episodes?
N/A - see above
- Affected Language Version - if the show is Dual Language, is it the dubbed, dubbed or both versions that are affected?
N/A - see above
- Affected Video Format - is it the SD, HD or both versions that are affected?
HD playback is affected. If there are problems with SD playback, I haven’t seen or noticed them.
- What Operating System are you using? Which version is it? (Windows Vista, Mac 10.4, etc)
Windows 7 Home Premium SP1 x32
- What Browser are you using? Which version is it? (Chrome, Internet Explorer 7, FireFox 3.6, etc)
FireFox 19.0.2 (note: 20.0.1 has bugs being addressed in the Mozilla support forums)
Chrome 24.0.1312.57 m
- Is it happening in just one Browser or multiple browsers?
- Is your Flash Player/Plugin up to date?
Yes, according to FireFox 19.0.2 and Avast Internet Security, which also advises me of critical updates affecting online security.
If you are having trouble with smooth video playback, tell us about your internet connection:
- Are you accessing this website on your home network or public network?
- Is the connection shared?
It’s on a home LAN, shared by other PCs and smart media devices in the household. When I attempt HD playback on theanimenetwork.com, I verify that none of those other devices are accessing the internet. I do not allow “auto-update” or any other scheduled internet accessing tasks to run on any of my devices.
- What type of connection are you using? (Cable, DSL, WiFI, ect)
Cable - Comcast broadband
- Run a speed test and post the download speed results - we recommend www.speedtest.net/
First, here is a typical speedtest result using the default server:
However, since the problem reported by TraceRt and VisualRoute is with a server in Seattle WA, a test using my default server doesn’t accomplish much. In fact I don’t see how the download/upload speed of a local server can be of any use at all in debugging this problem. The local server is not the one that’s unresponsive.
Unfortunately I couldn’t figure out a way to do a speed test with that Seattle server, 22.214.171.124 owned by Amazon.com. The available servers in Seattle to do not correspond to that one.
So next I tried to ID theanimenetwork.com server using the IP address reported by both programs, 126.96.36.199. WHOIS reported a server in Chantilly PA. This too is not on Speedtest’s preferred server list.
I’ve run Speedtest for servers in the same areas as those in theanimenetwork route, such as Seattle WA and PA. These tests typically return less than 10 Mbps, but are they valid just because they’re in the same areas? I don’t know.
So what do I do to test the speed of that Seattle server’s response, or the response of theanimenetwork.com server? I’m open to suggestions.
All I know is, the connection to my local server is consistently fast, 20+ Mbps. The connection to theanimenetwork.com server is lousy, seemingly the result of poor response by that Seattle server, and can’t support HD playback.
Thanks for your time,