AN Forums

ANO Technical Support & Customer Service


#226

Dear Atu,

I believe I responded to another e-mail sent by you before seeing this one which addresses my question concerning regional accessibility.

After reviewing the FAQ answer, my question remains because it is specifically about Japan.  I also travel frequently to Europe, both Eastern and Western.  I would expect that your system could produce a list of accessible countries given that, from the FAQ, it appears that you already have code that restricts access by region.

Finally, are these responses public?  I have other questions and comments that I would prefer to submit privately.

Regards,
Dave


#227

@Libertytrooper

This is a public forum, to have a private conversation, you should email Atu at:
info@theanimenetwork.com

Slowhand
Moderator


#228

Thanks much. I’ve taken this offline.


Angelic Layer
#229

We’re happy to be of service anytime. Come back if there’s anything else we can do.


#230

I just reupped my sub and it says my subscription is active and I’ve gotten Email confirmation that my payment is set up correctly but it still says my set up is incomplete.in my account status on the site.


#231

@Series5Ranger

Will get them this first thing Monday morning.


#232

Please also send an email to info@theanimenetwork.com so that a support ticket gets created asap.


#233

All right


#234

So, I just created a account (haven’t subscribed yet) to see how I like the service (you have a few of the simulcasts I want to watch this season), but I’m unable to play any of the videos – even the ones that are available to guests. When I try, a small bar of video approximately an inch tall shows up at the bottom of the viewer, accompanied by sound. I have tried both logged in and out, and on both Internet Explorer and Google Chrome, over the course of a few weeks, but had no luck. Thoughts?


#235

Is it possible for you to post a screenshot of this?


#236

It generally looks something like this: http://imgur.com/tDtnA2r


#237

Hey Team,

I was able to duplicate G_S_Palmer’s video playback issue. It seems to be impacting non-premium accounts only at this time. Hopefully, this will be resolved in the next 24 hours. Thank you for bringing this to our attention!

Atu


#238

Who do I contact about getting my email address for my Forum account changed?


#239

Send that to info@theanimenetwork.com


#240

Thanks


#241

Hi, Trying to get help with a double billing and a problem with access, Please help Thank you.


#242

Hi anthonys78,

I can field all of your support needs by contacting info@theanimenetwork.com. I’ve already started to work on your issue. Thank you,

Atu
Anime Network


#243

Big thank you


#244

Glad I can help!


#245

It’s not live on TAN…

because I’m trying to watch it and… nope