iPad/iPhone/iPod/iOS -- Post Questions, Comment, Problems Here

AN Online
61

i just downloaded the app and when i click it it shows the anime network symbol and then goes back to the ipods main screen.

62

Please read the first post in this http://www.theanimenetwork.com/component/option,com_kunena/Itemid,65/catid,5/func,view/id,62294/ and then post your problem in that thread.

It will send an alert to the appropriate person who will help you with your problem.

Thanks!

63

Just a reminder of the info we need to troubleshoot a problem with watching or accessing our site & content through an iOS device.

This includes using Mobile Safari or Application.

akpoff wrote:

[quote]
This is the place to ask questions, post problems and discuss the iPad/iPhone/iOS Open Beta.

If you have problems we need to know:

  1. What kind of device: iPad, iPhone, iTouch,
  2. Version of device: iPhone 3GS, iPhone 4,
  3. iOS Version: 4.0, 4.1, 4.2,
  4. Connection type: 3G, WiFi,
  5. Are you using the App or Safari?
  6. Name of show and episode number,
  7. Any other facts about your situation.[/quote]
64

A new update to the iPhone/iPad app has been approved and is now available.
Simply launch the App Store app on your device and select “Updates” to download.

If you run across any issues, please post them here and provide me with the information above.

65

I just downloaded the update for the app and am still having the same problem. I click the app and the Anine Network logo screen shows then it crashes.

need to know:

  1. What kind of device: iPhone
  2. Version of device: iPhone 4
  3. iOS Version: 4.0 (I would say this as i got it in August and have not updated it)
  4. Connection type: 3G and WiFi (same thing happens with both)
  5. Are you using the App or Safari? App
  6. Name of show and episode number: Don’t even make it to pick a show.
  7. Any other facts about your situation: None that i can think of.
66

Bozzak wrote:

[quote]I just downloaded the update for the app and am still having the same problem. I click the app and the Anine Network logo screen shows then it crashes.

need to know:

  1. What kind of device: iPhone
  2. Version of device: iPhone 4
  3. iOS Version: 4.0 (I would say this as i got it in August and have not updated it)
  4. Connection type: 3G and WiFi (same thing happens with both)
  5. Are you using the App or Safari? App
  6. Name of show and episode number: Don’t even make it to pick a show.
  7. Any other facts about your situation: None that i can think of.[/quote]

We’ve had some similar reports from iPod Touch users- you’re the first to report this on a iPhone 4.
Sending your report to the developer.

In the mean time, can you check under SETTINGS>ABOUT for your iOS Version (It’s between Capacity & Carrier) and post it back.

Another thing to try is to kill any other apps running in the background and try launching the app again. If it still crashes, that tells me that it’s unrelated to having too many apps open at once.

67

iOS version on my phone is still 4.0.1.

Have shut down others apps but still get the same thing happening.

Also my is NOT jailbroken.

68

Thanks for the info. Sending it to the developers for further exploration.

69

I can’t sign in to my account within The Anime Network app.

  1. What kind of device: iPhone
  2. Version of device: iPhone 4
  3. iOS Version: 4.2.1
  4. Connection type: WiFi
  5. Are you using the App or Safari? Using the App
  6. Name of show and episode number: Not an episode problem.
  7. Any other facts about your situation: See below.

This issue occurs at any point. If I open the app and try to sign in on the “Home” tab I get this issue. If I try to sign in on the “Community” tab I get this issue.

In all instances after entering my info the first tap of the “Sign In” button does nothing. A second tap will change the button to “Signing in…”, but nothing happens regardless of how long I leave the app.

70

Ok, I just recently downloaded this app for my iPod touch and I was wondering if there is support for the “video out” function??

71

dthomas6184 wrote:

Please look at the first post in Blog / Important Notice for Anime Network Online Users - Anime Network and give us the desired information. It will then alert the correct person to help you.

Forwarded to Admin.

72

In short, no, there is not a video out support function with our app. The files used for the apps are configured particularly for viewing on these devices.
Hope that answer was helpful!

73

Another update and I still have the same issue happening with mine.

74

Bozzak wrote:

Can you give specific description of the issues you are still having so I can pass them along to the App Tech Team?

75

Same as my last posts, nothing has changed…

I click the app to start it and the logo screen pops up then it closes.

  1. What kind of device: iPhone
  2. Version of device: iPhone 4
  3. iOS Version: 4.0 (I would say this as i got it in August and have not updated it)
  4. Connection type: 3G and WiFi (same thing happens with both)
  5. Are you using the App or Safari? App
  6. Name of show and episode number: Don’t even make it to pick a show.
  7. Any other facts about your situation: None that i can think of.

iOS version on my phone is still 4.0.1.

Have shut down others apps but still get the same thing happening.

Also my iPhone is Not jailbroken.

76
  1. What kind of device: iPod touch
  2. Version of device: 4th gen
  3. iOS Version: 4.2.1
  4. Connection type: WiFi
  5. Are you using the App or Safari? Using the App
  6. Name of show and episode number: Not an episode problem.
  7. Any other facts about your situation: just wondering if the “video out” function is supported, when I plug my composite av cord in and play an episode I get the “this video is playing on tv” message while the movie is loading but as soon as loading is complete it goes right to my iPod screen.
77

We’ve sent all of this information to our App Developers for further review.

78

[size=4]Here’s what we’re recommending to users who are still having issues with the updated iPhone/iPad app:[/size]

  1. Delete the app from your device.
  2. Install the again app from the App Store.
  3. Restart your device
  4. Launch the app

[size=4]If that doesn’t work, please email us the crash reports for your device. [/size]

Crash Reports can be found on your computer after you sync your device at:

  • Mac - /Library/Logs/CrashReported/<DEVICE_NAME>

  • Windows XP - C:\Documents and Settings<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>

  • Windows Vista - C:\Users<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

Send your email to info@theanimenetwork.com with the Subject: AN App Crash Log
In your email quickly tell us:

  • What device you have and it’s model/generation (iPhone 4, iPhone 3g, etc)
  • Where the crash occurs (on loading, when browsing for a show, all the time, etc)
    Then attach any crash reports from the folder that are related to the Anime Network app (the name will tell you)

We’ll pass all of this along to our development team to use in fixing the problem.
Since this issue is affecting users and devices at random, we need as much information as possible to find the issue and fix it.

79

I’ve gone to what’s on to see what’s available to watch and I can watch some
Of the shows dated for feb. 10 and none of the shows dated for the 17th whats
Up with that? I’m using an iphone3gs and wifi I seem to always have trouble.
I go through safari but when I Goto watch the episodes I can’t even get
Them to come up. I touch for the episode and nothing.also I can’t down load
Your app it says it is but nothing happens when I try to use it

80

does any body know why the anime network app is not working on iphone 3g 4.1 can anybody tell me plz