I just started a subscription in order to use TAN as part of a replacement for Netflix, which I plan on dropping with their price hike. I also just purchased a Logitech Revue in order to watch on the entertainment center. However in my first attempt to watch a show, this sound is chopping in and out very badly. It is so bad that the majority of what’s streamed has been soundless with only momentary chops here and there of sound. Any help would be appreciated.
OP Technical Issue Report
We need to know some specific information in order to troubleshoot your issue:
Give us a short summary of the problem you are experiencing with the Online Player.
Did this just start happening, has it been going on for a while or is it a problem that came back after being fixed?
Just started using the service…
Affected Show Title(s) - is it happening to a particular show, certain shows or everything
Title tried so far was He is my Master Episode 3, I will be trying more.
Affected Episode Number(s) - is it happening to a particular episode, certain episodes or all episodes
See last answer
Affected Language Version - if the show is Dual Language, is it the dubbed, dubbed or both versions that are affected
I believe it’s only available in dubbed.
Affected Video Format - is it the SD, HD or both versions that are affected
the screen is an HD 50" plasma but the top right corner say HD is off
What Operating System are you using? Which version is it? (Windows Vista, Mac 10.4, etc)
Logitech Revue with Google TV
What Browser are you using? Which version is it? (Chrome, Internet Explorer 7, FireFox 3.6, etc)
See last answer
Is it happening in just one Browser or multiple browsers?
Only one available to test.
Is your Flash Player/Plugin up to date?
I believe this is kept up to date automatically, but the unit is only days old so should be up to date
If you are having trouble with smooth video playback, tell us about your internet connection:
Vidoe playback seems fine, connection is Time Warner Cable internet 10Mbs with a wired Gb connection to my router, no other heavye use is happening in my home.
- What type of connection are you using? (Cable, DSL, WiFI, ect)