AN Forums

ANO Technical Support & Customer Service


#82

I just downloaded window 10 on to my computer and it doesn’t matter if I use Microsoft Edge or Internet Explorer to try and view videos, none of them will stream. I keep getting a message that says: “Error Loading Media: File Could Not Be Played” on every single video I try & stream. I’ve sent emails to support@theanimenetwork.com & info@theanimenetwork.com but haven’t received a response yet after two days. I first noticed this problem when I tried to stream the first episode of Infinite Stratos after getting Windows 10 and neither Dub or Subbed would work & every other episode I’ve tried to stream since then has had this problem (Except for Fate/Stay Night episode 1 for some reason?). Any help whatsoever would be highly appreciated.


#83

The AN offices are closed on the weekends.

I have Windows 10/Edge and I occasionally get that Error Message. I find if I hit the play button again (or twice) that the video eventually begins to play.

Please try that and when the offices open Monday morning, I’ll be sure they get your message.


#84

hello my name is Joe,

i am having problems with the AN online i can not see any of the anime i have in the Q. Also the fav is not showing, i see line code when i click on to it. so something is wrong with the website.

also i tried clicking customer support and nothing happens.

.


#85

There is no “Customer Support” button - there is a link for support that should open an email for you to send in. Is that what you’re talking about? Is it not opening an email for you?

I’ll be sure to let them know on Monday about your problem.


#86

yes the email does not open. also the Q with my show i was watching is gone and every time i put it onto the Q it does not show so i do not know where am at in the show. also the favorites menu gust shows code in it. i was wondering if the site is runing on a different verson of Chrome.

Thanks


#87

What OS system are you running?
And what version of Chrome?

This will help them in answering your questions.

Thank you.


#88

i am runing windows 7 which is up to date, and chrome the one the pc came with.


#89

@BenScythe - Are you still getting the error today? If yes, can you post a screenshot of the error message and include the page URL?


#90

@Madmac81 - Thanks for the details. Are you still getting the error when you try to go to Favorites or your Queue? If yes, can you post a screenshot so we can see the whole error message.
Thanks!


#91

yes ,
that is the mesage i get in the favorities

Server Error in ‘/’ Application.

Value cannot be null.
Parameter name: source

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ArgumentNullException: Value cannot be null.
Parameter name: source

Source Error:

Line 35:
Line 36: }
Line 37: @for (int i = title.UserRating + 1; i <= 5; i++)
Line 38: {
Line 39:

Source File: c:\inetpub\wwwroot\Views\My\Favorites.cshtml Line: 37

Stack Trace:

[ArgumentNullException: Value cannot be null.
Parameter name: source]
System.Linq.Enumerable.Count(IEnumerable1 source, Func2 predicate) +5946850
ASP._Page_Views_My_Favorites_cshtml.Execute() in c:\inetpub\wwwroot\Views\My\Favorites.cshtml:37
System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +280
System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +126
System.Web.WebPages.StartPage.ExecutePageHierarchy() +143
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +110
System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) +380
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +109 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +890
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +890 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList1 filters, ActionResult actionResult) +97
System.Web.Mvc.Async.<>c__DisplayClass21.b__1e(IAsyncResult asyncResult) +231
System.Web.Mvc.Controller.b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState) +29
System.Web.Mvc.Async.WrappedAsyncVoid1.CallEndDelegate(IAsyncResult asyncResult) +111 System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +53 System.Web.Mvc.Async.WrappedAsyncVoid1.CallEndDelegate(IAsyncResult asyncResult) +19
System.Web.Mvc.MvcHandler.b__5(IAsyncResult asyncResult, ProcessRequestState innerState) +51
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +111
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +606
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +288

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34212

the Queue is jest blank i can not add any shows to it.


#92

What is the full URL of the page you are on when you get this?


#93

Here it is url https://www.theanimenetwork.com/My/Favorites.


#94

http://www.theanimenetwork.com/Watch-Anime/Infinite-Stratos/1/1/Play/jp/en


#95

Luckily this problem has gotten better, I’m able to watch more shows but there are still a few I can’t watch.


#96

Issue with accessing Magical Warfare in Dubbed. I select dubbed and click on the first video and it resets it back to Subtitled. Wish I could read that fast, but can’t keep up. Please fix.

Latest Chrome, Windows 7 Home, Toshiba Laptop, but also does the same in IE and on my Sony VAIO.

Thanks
DCESpeedy


#97

The dub for that show isn’t out yet. Seems there’s something that needs to be fixed with the site. Some way to know a show is not released yet, but is coming soon.


#98

Magical Warfare, the dub, will be released on the Online Player on December 27.


#99

I have been having an issue for a while now it would seem where once I am logged into my account I can not access the site at all really nor watch anything in the least. I am a premium member and only have this problem when logged into my account otherwise I can move around the site as normally meant to.

I am using Windows 10 x64 and Google Chrome.

Server Error in ‘/’ Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

Line 52: <button class="@Model.AddToQueueButtonClass addTitle@(title.Id) @(Model.Queue.Count(x => x.Id == title.Id) == 0?"":“hidden”)" onclick=“addTitleToQueue(@title.Id,’@SHA1Hash.SaltedHash(Model.User.Id.ToString()+title.Id.ToString())’);” title=“Add To Queue”>
Line 53: <button class="@Model.RemoveFromQueueButtonClass removeTitle@(title.Id) @(Model.Queue.Count(x => x.Id == title.Id) == 0?“hidden”:"")" onclick=“removeTitleFromQueue(@title.Id,’@SHA1Hash.SaltedHash(Model.User.Id.ToString() + title.Id.ToString())’);” title=“Remove From Queue”>
Line 54: <button class="@Model.AddFavoriteButtonClass addFavorite@(title.Id) @(Model.Favorites.Count(x => x.Id == title.Id) == 0?"":“hidden”)" onclick=“addFavorite(@title.Id,’@SHA1Hash.SaltedHash(Model.User.Id.ToString() + title.Id.ToString())’);” title=“Add Favorite”>
Line 55: <button class="@Model.RemoveFavoriteButtonClass removeFavorite@(title.Id) @(Model.Favorites.Count(x => x.Id == title.Id) == 0 ? “hidden” : “”)" onclick=“removeFavorite(@title.Id,’@SHA1Hash.SaltedHash(Model.User.Id.ToString() + title.Id.ToString())’);” title=“Remove Favorite”>
Line 56:

Source File: c:\inetpub\wwwroot\Views\Anime\TitlesByTag.cshtml Line: 54

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
ASP.<>c__DisplayClass9.b__3(Title x) in c:\inetpub\wwwroot\Views\Anime\TitlesByTag.cshtml:54
System.Linq.Enumerable.Count(IEnumerable1 source, Func2 predicate) +153
ASP._Page_Views_Anime_TitlesByTag_cshtml.Execute() in c:\inetpub\wwwroot\Views\Anime\TitlesByTag.cshtml:50
System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +279
System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +125
System.Web.WebPages.StartPage.ExecutePageHierarchy() +142
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +109
System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) +379
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +108 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +890
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +890 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +890
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList1 filters, ActionResult actionResult) +97 System.Web.Mvc.Async.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult) +231 System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState) +29 System.Web.Mvc.Async.WrappedAsyncVoid1.CallEndDelegate(IAsyncResult asyncResult) +111
System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +53
System.Web.Mvc.Async.WrappedAsyncVoid1.CallEndDelegate(IAsyncResult asyncResult) +19 System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState) +51 System.Web.Mvc.Async.WrappedAsyncVoid1.CallEndDelegate(IAsyncResult asyncResult) +111
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +606
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +288

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34212

Thanks


#100

Thanks for the info. My eyes do tricks on me when reading subtitles so I guess I will have to wait.


#101

Thank you Astaras,

Our developers are aware of the issue and they are working on a resolution.
We will let you know once they push the fix to the site.

Thank you,
-Mo-