Has anyone else had this happen to them? I’ve already escalated to my credit card company twice but the Anime Network just keeps billing me. This is crazy, on my account it even shows the subscription ended in May!
To make matters worse I have been consistently using Hulu Plus since then (most of the same shows, better delivery and no shenanigans when I stopped my subscription the last time).
Well actually I have also had problems subscribing as well. I have double and triple checked to make sure the information is correct, in fact I think I’ve tried some 30 times now, but I keep getting the same error message. I’ve also emailed Anime Network on the problem and have not gotten much progress there either. An explanation on what to do or what is going on would be really helpful. 
Hey Tronmaster,
Sent you an email with some questions for you to answer that will help us narrow down the cause to your problem.
Thanks,
-Mo-
Hey, I was just following up with you guys in post form… LOL… to confirm that everything is up and running. I was able to resubscribe and the payment charges have went through on my end. This was a long and strange road, however it finally paid off. A thank you from me goes out to you Moisme and all the other admin’ CSRs involved. Also, a thank you again to Slowhand for relaying my subscription problems in the proper direction.
Much gratitude to you guys, and I am glad that I am now an ANO subscriber without any hiccups… keep that anime gold comin’!
:cheer:;)
By the way, I hope you guys have a…http://i978.photobucket.com/albums/ae268/Exile_360/Animated%20Pictures/Animated%20Holiday%20Banners/Animated%20Happy%20Thanksgiving%20Banners/AnimatedHappyThanksgivingBannerOrangeSparkleEdgeGreeting.gif
[quote=“Lumis” post=155179]Hey, I was just following up with you guys in post form… LOL… to confirm that everything is up and running. I was able to resubscribe and the payment charges have went through on my end. This was a long and strange road, however it finally paid off. A thank you from me goes out to you Moisme and all the other admin’ CSRs involved. Also, a thank you again to Slowhand for relaying my subscription problems in the proper direction.
Much gratitude to you guys, and I am glad that I am now an ANO subscriber without any hiccups… keep that anime gold comin’!
:cheer:;)
By the way, I hope you guys have a…http://i978.photobucket.com/albums/ae268/Exile_360/Animated%20Pictures/Animated%20Holiday%20Banners/Animated%20Happy%20Thanksgiving%20Banners/AnimatedHappyThanksgivingBannerOrangeSparkleEdgeGreeting.gif[/quote]
Thank you Lumis for your patience. And we are glad to have you as well:)!
-Mo-
ive been a subscriber for almost a year now it wont let me watch the subscriber videos just the guests ones with commercials need some sort of help plus its telling me on my screen to subscribe again even though im still being charged
Try entering in the subscription online but it did not work. Been trying it for over three weeks. Want to subscribe. Using IE 11 on Windows 8.1. Even try calling and got no answer.
Please help.
Well, I’m back. I was able to subscribe over the phone, however the month is over now and my subscription failed to renew, and I’m back to square one. I am still unable to subscribe online and I have lost the phone number you gave me last time as I did not expect this to happen again.
doesnt appear to have any quality uprgade from free to paid subscription. is there an option ti enble HD streaming that i am missing.? streams play smoothly but picture quality is quite poor…i am using both safari on ipad and the ipad app. dont see any way to enable hd stream…
Hey Haxxon,
Just sent you a PM.
-Mo-
I sent a. Email about not seeing the subscription I purchased on my account twice now. And sent screenshots of my payment with iTunes and yet I still don’t see my subscription on my damn account. I don’t want to seem rude but I don’t want my card getting charged for something i can’t even use or even cancel. It’s already been two weeks. Honestly at this point I just want my money back and cancel everything.
Hey jmdrizos,
Thank you for your patience, we sent you an email.
-Mo-
Hello. good afternoon. i am having trouble signing up for the subscriptions for 1month or quarterly. Entered everything correctly, but when i click purchase it states there was an error and i should try later again. i used firefox and chrome, and have tried emailing, but have only gotten one response and it wasn’t helpful. Can anybody here help me out? Thank you in advance.
Hey Zanytyrant,
Sent you a PM.
-Mo-
Hello moisme, i didnt get a message.
I meant to say check your email. I apologize for the mix up.
-Mo-
Thank you. I managed to get it. Have a good day.
I have had Charter Anime Network On Demand for a few months now, and decided to check out the website. I am so glad I came here first! How rude to make customers pay TWICE for anime services. I will NOT continue my on demand next month, nor will I purchase anime streaming here. I have hulu, and have had netflix in the past which can be a pain, and for all the trouble it would be to subscribe here, I will decline. I love anime, but with all the technology available today, it shouldn’t be difficult to subscribe/ make changes to subscription/ and cancel when necessary. Again, why be affiliated with Charter but make people pay TWICE??? Too much. Annoying.
I’ve been a premium subscriber for a while and have been wondering why I continue to receive ads, ofen popup ads, when logged in to the website and watching shows.
It’s not a problem when I use the mobile app, but since I’ve been having issues with some shows even playing in the mobile app, it has been suggested by staff here that I try logging in to the website on my mobile device to watch those shows. Unfortunately, when I do so I often get popup ads that redirect me to the mobile device app market, requiring me to switch back to the browser and re-load the page.
I would expect my subscription fee to allow me ad-free site access.
Hey BeBopCola,
I sent you an email with some questions that will help get to the bottom of what you are experiencing.
Thank you,
-Mo-
![http://i978.photobucket.com/albums/ae268/Exile_360/Animated%20Pictures/Animated%20Holiday%20Banners/Animated%20Happy%20Thanksgiving%20Banners/AnimatedHappyThanksgivingBannerOrangeSparkleEdgeGreeting.gif[/quote]](http://i978.photobucket.com/albums/ae268/Exile_360/Animated%20Pictures/Animated%20Holiday%20Banners/Animated%20Happy%20Thanksgiving%20Banners/AnimatedHappyThanksgivingBannerOrangeSparkleEdgeGreeting.gif%5B/quote%5D){kind=link}