For some reason my premium membership keeps canceling about an hour after i get it, Can i get some help, Thank you.
Hi @anthonys78,
I will be happy to help you! I will correspond with you via email. Moving forward, to expedite a resolution for your technical issues, please contact us at info@theanimenetwork.com. This also helps us to track technical trends by archiving your inquiry into our ticketing system.
Thank you,
Atu
Anime Network
1 Like
Wow, the wall link is awesome guys!
What āwall linkā are you talking about? You lost me.
1 Like
The link you can install on the wall of your cell phone.
Since latest VOD episodes are not showing up on DIrecTV I am watching them on the online player. But for some reason Locodol episode 3 only plays to 17:45 timestamp. The jumps to episode 4. Could someone check it out?
1 Like
Confirmed for me as well, reporting to Admin.
1 Like
@falingtrea -
Thanks for reporting! Iāve located the issue and fixed it.
I advise clearing your browserās cache before trying to watch the ep again.
BTW - Iām in touch with DTV about your missing content issue. I got an update back yesterday evening that they are aware of the problem and working on fixing it. No eta just yet. Iāll keep you guys posted in the VOD thread as I get more info.
Holler if you have any other questions or issues!
Samantha
1 Like
Iām trying to watch āMayo Chikiā episode 1 (same goes for episodes 2-10) but i keep getting redirected to episode 11. Also Iām trying to watch āNAKAIMO - My Little Sister is Among Them!ā episode 1 (same goes for episode 2 not the rest of the episodes) but I get redirected to episode 3. Internet connection is not a issue and Iāve been able to watch other animes without issue.
Please tell me what OS System & Browser youāre using, so we can help you better.
Also, what device are you using?
Iām using my laptop with Windows 10 Pro edition (OS build 14393.447) with Google Chrome as my browser.
Thank you! Iāve emailed Admin with this.
Hi @OmegaLegatus,
I will be happy to look into this for you! I will send you a support ticket email and we can resolve your issue offline.
Thanks,
Atu
Anime Network
1 Like
Wasnāt Wake-Up Girls available on the online viewer? I thought I saw it a couple of weeks ago but I canāt find it now.
For some reason, itās not showing up under āWā, but if you do a search, itās there. Go figure.
Anyway, hereās the link:
http://www.theanimenetwork.com/Watch-Anime/Wake-Up-Girls
EDIT: And now itās back in the āWā section.
Having problems with being automatically logged out often while viewing shows and browsing titles online using iPhone 6s/Safari. Is this a glitch, or is there something that I can do to stay logged on? Iām not even navigating away from the site or toggling between tabs.
Thanks
Do you know approximately how long it is before youāre logged out? (20 min/30 min)
Iām not familiar with the iPhone process, and the offices wonāt be open until tomorrow.
Iāll get this to them as soon as they reopen.
Thank you,
Slowhand - Moderator
If Iām watching a series, it tends to log me out erratically every couple of episodes. If Iām browsing, it drops login very quickly and often, every couple of titles I peek at and I notice it most when I try to watch a title Iāve found through browsing.
Thank you for your quick response!
Hi @jrock-kodama,
Thank you for reaching out. We are aware of the authentication issue that you are referring to. This is impacting desktop users as well. We apologize for the inconvenience. We are working on a permanent fix through a site refresh. Unfortunately, I canāt provide you with a definitive timeline today. I can say that the fix is coming soon along with the launch of some exciting new features! Thank you for your support.
Best regards,
Atu
Customer Service Manager
Anime Network
2 Likes
So i finally managed to get my subscription up and running using my home computer. But if i try to watch a show on my phoneit reverts me back to a āregisteredā account. Are mobile devices not compatible with the website or should i give it a little time?